How to disable scheduled payments?

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Joan
Posts: 197
Joined: Thu Jan 09, 2014 1:18 pm
Location: Barcelona
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How to disable scheduled payments?

Post by Joan » Fri Nov 06, 2015 10:24 am

Hi,
We have activated several scheduled payments by installments for some members.
We want to turn them off and did not find how.
It seems to have been canceled but the payments are also made.

Best regards,
Joan

alexandre
Posts: 843
Joined: Wed Sep 06, 2006 9:06 am

Re: How to disable scheduled payments?

Post by alexandre » Tue Dec 08, 2015 1:34 pm

Hi,

You should go to the account config page, select the transfer type you and to edit, and remove the option for scheduled payments.

Regards
Alexandre Caurrinhos
Cyclos development team.

Joan
Posts: 197
Joined: Thu Jan 09, 2014 1:18 pm
Location: Barcelona
Contact:

Re: How to disable scheduled payments?

Post by Joan » Sun Jan 31, 2016 5:31 pm

Hi Alexandre,
We do not get it, the system continue making payments (5 Ecopunts /month).
Settings : Products (Group 2 Comerços i Professionals) -> Scheduled payments -> None
Could you do it?
Many thanks,

Joan

paul71666
Posts: 26
Joined: Thu May 08, 2014 10:47 am

Re: How to disable scheduled payments?

Post by paul71666 » Wed Feb 03, 2016 5:00 am

Hi Joan,

Unformunately I can help you but maybe you can help me because I do not succeed in installing scheduled payments like contribution, see my other post. Can/will you help me? I would really appreciate that

Kind regards,
Paul

Joan
Posts: 197
Joined: Thu Jan 09, 2014 1:18 pm
Location: Barcelona
Contact:

Re: How to disable scheduled payments?

Post by Joan » Sun Feb 07, 2016 4:03 pm

What is your problem, Paul?

alexandre
Posts: 843
Joined: Wed Sep 06, 2006 9:06 am

Re: How to disable scheduled payments?

Post by alexandre » Fri Mar 04, 2016 1:01 pm

Hi,
Scheduled payments are member or system payments made manually by an user or admin to a future date.
I think this is not your problem.

Maybe you are using an account fee or a transaction fee?

Can you confirm this?
Alexandre Caurrinhos
Cyclos development team.

Joan
Posts: 197
Joined: Thu Jan 09, 2014 1:18 pm
Location: Barcelona
Contact:

Re: How to disable scheduled payments?

Post by Joan » Fri Mar 04, 2016 5:22 pm

Hi Alexandre,

Is the first thing you indicate.
I leave an image of the detail of the transaction (from user account)
Many thanks.
Detall transacció 2.png
Detall transacció 2.png (28.71 KiB) Viewed 4475 times

Joan
Posts: 197
Joined: Thu Jan 09, 2014 1:18 pm
Location: Barcelona
Contact:

Re: How to disable scheduled payments?

Post by Joan » Thu Apr 07, 2016 7:49 am

No more help?

alexandre
Posts: 843
Joined: Wed Sep 06, 2006 9:06 am

Re: How to disable scheduled payments?

Post by alexandre » Tue Apr 19, 2016 8:44 pm

You solved your problem?
Alexandre Caurrinhos
Cyclos development team.

Joan
Posts: 197
Joined: Thu Jan 09, 2014 1:18 pm
Location: Barcelona
Contact:

Re: How to disable scheduled payments?

Post by Joan » Wed Apr 20, 2016 2:54 pm

Hi Alexandre,
The problem persists.
Recently just made an automatic payment.

Kind regards,

alexandre
Posts: 843
Joined: Wed Sep 06, 2006 9:06 am

Re: How to disable scheduled payments?

Post by alexandre » Wed Apr 20, 2016 2:58 pm

I think your problem is that you had the scheduled payment enabled, made some schedules, and then remove the permissions for the schedules.
This way you cannot do a new schedule but the existent schedules will remain and will be processed.

To fix this you need to grant the permissions again, go to scheduled list and delete all schedules, after remove the permissions.

Regards
Alexandre Caurrinhos
Cyclos development team.

Joan
Posts: 197
Joined: Thu Jan 09, 2014 1:18 pm
Location: Barcelona
Contact:

Re: How to disable scheduled payments?

Post by Joan » Thu May 05, 2016 2:41 pm

I think it's solved!
The problem was also in administrator permissions.
Now been able to cancel scheduled payments.
Thanks for all Alexandre!

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