How to disable scheduled payments?

[Joan]

Hi,
We have activated several scheduled payments by installments for some members.
We want to turn them off and did not find how.
It seems to have been canceled but the payments are also made.

Best regards,
Joan

[alexandre]

Hi,

You should go to the account config page, select the transfer type you and to edit, and remove the option for scheduled payments.

Regards

[Joan]

Hi Alexandre,
We do not get it, the system continue making payments (5 Ecopunts /month).
Settings : Products (Group 2 Comerços i Professionals) -> Scheduled payments -> None
Could you do it?
Many thanks,

Joan

[paul71666]

Hi Joan,

Unformunately I can help you but maybe you can help me because I do not succeed in installing scheduled payments like contribution, see my other post. Can/will you help me? I would really appreciate that

Kind regards,
Paul

[Joan]

What is your problem, Paul?

[alexandre]

Hi,
Scheduled payments are member or system payments made manually by an user or admin to a future date.
I think this is not your problem.

Maybe you are using an account fee or a transaction fee?

Can you confirm this?

[Joan]

Hi Alexandre,

Is the first thing you indicate.
I leave an image of the detail of the transaction (from user account)
Many thanks.

Detall transacció 2.png (28.71 KiB) Viewed 4479 times

[Joan]

No more help?

[alexandre]

You solved your problem?

[Joan]

Hi Alexandre,
The problem persists.
Recently just made an automatic payment.

Kind regards,

[alexandre]

I think your problem is that you had the scheduled payment enabled, made some schedules, and then remove the permissions for the schedules.
This way you cannot do a new schedule but the existent schedules will remain and will be processed.

To fix this you need to grant the permissions again, go to scheduled list and delete all schedules, after remove the permissions.

Regards

[Joan]

I think it's solved!
The problem was also in administrator permissions.
Now been able to cancel scheduled payments.
Thanks for all Alexandre!