users-with-balances.csv empty

Bug and problem reporting on Cyclos 4 version

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goar.e
Posts: 3
Joined: Sun Jul 19, 2020 6:03 pm

users-with-balances.csv empty

Post by goar.e »

Hi there,

Once a month I log in as admin, but I have only one task: load down users-with-balances.csv (and account limits)
No problem downloading account limits, but users-with-balances.csv.

That I do via Banking → User balances
There I click »Download file« and choose CSV

In June, 18, it worked.
In July, 16, in the csv I found the title line only ("display";"negativeSince";"balance";"currency"), but no contents.

Is there anybody with same experience?
Is this a bug? What can I do?

Goar

alexandre
Posts: 913
Joined: Wed Sep 06, 2006 9:06 am

Re: users-with-balances.csv empty

Post by alexandre »

Hi you até using the communities instance or your pen hosted Cyclos pro? If It is the second option what is your Cyclos version?

Regards
Alexandre Caurrinhos
Cyclos development team.

goar.e
Posts: 3
Joined: Sun Jul 19, 2020 6:03 pm

Re: users-with-balances.csv empty

Post by goar.e »

Hi Alexandre,

we use Cyclo 4pro, 4.13

alexandre
Posts: 913
Joined: Wed Sep 06, 2006 9:06 am

Re: users-with-balances.csv empty

Post by alexandre »

Hi,

I sent you a link to a hotfix, check If It works for you.

Regards
Alexandre Caurrinhos
Cyclos development team.

goar.e
Posts: 3
Joined: Sun Jul 19, 2020 6:03 pm

Re: users-with-balances.csv empty

Post by goar.e »

Hi Alexandre,
our chief admin told me, that we have a hosted instance and he has no access to it.
So we will wait, until the problem is solved in a coming version.
I’ll find a way to do my job, copying the data directly from the webpage.
Thanks for your help
Goar

alexandre
Posts: 913
Joined: Wed Sep 06, 2006 9:06 am

Re: users-with-balances.csv empty

Post by alexandre »

Hi,

No problem, today we made the release of version 4.13.1.
It should solve your problems.

Regards
Alexandre Caurrinhos
Cyclos development team.

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