Unknown Error - Mobile App

Bug and problem reporting on Cyclos 4 version

Moderators: hugo, alexandre, rmvanarkel

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barry
Posts: 115
Joined: Fri Oct 26, 2012 9:42 am

Unknown Error - Mobile App

Post by barry »

Hi Admin,

We are having the error below in the mobile app 2.7 when we try to look at account or transaction history.

We initially saw the error with our mobile app from the Google Play Store, so we downloaded the Cyclos
mobile app 2.7 and tried it to be sure that the error was from us.

Unfortunately that was not the case. The error is also present in Cyclos mobile app 2.7.

Kindly review and provide update on way forward.

Many thanks.
WhatsApp Image 2020-06-26 at 10.37.49.jpeg
WhatsApp Image 2020-06-26 at 10.37.49.jpeg (42.1 KiB) Viewed 1478 times
alexandre
Posts: 913
Joined: Wed Sep 06, 2006 9:06 am

Re: Unknown Error - Mobile App

Post by alexandre »

Hi,

What is your Cyclos version?

Regards
Alexandre Caurrinhos
Cyclos development team.
barry
Posts: 115
Joined: Fri Oct 26, 2012 9:42 am

Re: Unknown Error - Mobile App

Post by barry »

Hi Admin,

We are using Cyclos version 4.13.

Regards
alexandre
Posts: 913
Joined: Wed Sep 06, 2006 9:06 am

Re: Unknown Error - Mobile App

Post by alexandre »

Hi

We found a bug that will be fixed on the next version.
It's related to the account pre selected filters.
Can you check on your cyclos config what is the value for the property: Default account history period. When it is set to all time we have this problem.
If you change it to another value you can get the things working for wait the next version with the fix.

Regards
Alexandre Caurrinhos
Cyclos development team.
barry
Posts: 115
Joined: Fri Oct 26, 2012 9:42 am

Re: Unknown Error - Mobile App

Post by barry »

Thanks Admin.

Kindest regards,
Barry
Rainer
Posts: 4
Joined: Tue Jul 23, 2019 9:56 am

Re: Unknown Error - Mobile App

Post by Rainer »

Exactly this bug is also present with Cyclos 4 Communities. Is there a way to influence the Default account history period within the configuration of Cyclos 4 Communities?
alexandre
Posts: 913
Joined: Wed Sep 06, 2006 9:06 am

Re: Unknown Error - Mobile App

Post by alexandre »

It will be fixed with the release of the mobile app 2.8

regards
Alexandre Caurrinhos
Cyclos development team.
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