User custom profile fields cannot be seen by a group of admins

[jar]

Hi,

In December 2019, we created an admin group and specified permissions to that group that allowed admins of that group to see some profile fields of users. Everything worked fine.
In January 2020, we added access to more users profile fields and users user records to that admin group, so they could see more fields of users. However, now, this admin group only sees standard profile fields of users. They cannot see any of custom user profile fields.
If I go to System - Groups and select their group and look at permissions, all desired permissions are well set up.

We have a feeling that when recording the changes to permissions, something went wrong. Do you have any idea of what may be causing this error? Where could we see in database if something is wrong?

We have Cyclos 4.12.3. We tested with Cyclos 4.12.4 and the problem persists.
Should we send you our database?
Thanks

[admin]

Hello,

Could you try to save the permissions again?

[jar]

We have tried that many times. It does nothing.

[admin]

Ok, can you send the db to info@cyclos.org? With an explanation how to reproduce the problem (what fields are not visible, what user, what admin).
Thanks,

[jar]

Hi,

We will send you the database dump through wetransfer.com web site to info@cyclos.org.
The scenario is:
When we create an admin account (Admin Group) to the user(RPAtaskt), when we define the permissions to show some profile custom fields values of other user, in cyclos frontend, it doesn't show.

We detected another problem when we tried create a user of any group. This is the error that returns:

cyclos_error.PNG (11.23 KiB) Viewed 2050 times

Can you check this problem too?

[alexandre]

Hi,

I cannot restore your backup, maybe you are using a different database version.
Can you following these steps to generate the backup:
https://documentation.cyclos.org/4.12/c ... tml#d0e950

Also send what is your postgresql installation version.

regards

[jar]

Hi,

Database version is 65.

We are using the postgresql 11 installation, also we made a new backup with .sql extension, not .backup how we did last time.

Also we send you the pictures you need to know how reproduce the error/bug.

Go of the menu "System" -> "Group", choose "RPA" you can see in picture_1.png, inside this group, choose permissions tab and set the user custom fields (Perfil de risco BCFT) "visible" for example, you can see in picture_2.png and finally do the login with user (RPAtaskt), choose the user and in profile view doesn't show the user custom field (Perfil de risco BCFT) in layout, you can see in picture_3.png.
I hope this explanation will helps.

[alexandre]

Hi,

You set the fields to be hidden by default, and the admin that are trying to see the fields don't have the permission to see hidded fields from user profile, just grant this permission ( "Ver os campos de perfil de usuário oculto") and it should be ok.

regards

[alexandre]

Hi
The other problem that happens on user registration are being generated by a custom script that are loading values for some custom fields.
There is several scripts and fields on this database so is hard to debug, probably you can do it faster.

regards

[alexandre]

HI,

The problem happens with the script related to the field "Fatura comissões a".

regards

[jar]

Thanks a lot for your fast answer.
You are great!