Application Error - Licensing update

Bug and problem reporting on Cyclos 4 version

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barry
Posts: 92
Joined: Fri Oct 26, 2012 9:42 am

Application Error - Licensing update

Post by barry » Sat Jul 06, 2019 2:59 am

Dear Admin,

We are getting this error "Application Error - Licensing update" almost every five minutes. Kindly find the details below.

Barry


Java error details
org.cyclos.model.system.licensing.LicenseServerOfflineException
at org.cyclos.impl.system.LicenseHandlerImpl.onlineUpdate(LicenseHandlerImpl.java:257)
at org.cyclos.impl.system.LicenseHandlerImpl.onlineUpdateIfNeeded(LicenseHandlerImpl.java:280)
at org.cyclos.impl.system.InstanceUpdatePollingTask.execute(InstanceUpdatePollingTask.java:48)
at org.cyclos.impl.utils.tasks.SimplePollingTask.doExecute(SimplePollingTask.java:99)
at org.cyclos.impl.utils.tasks.SimplePollingTask.lambda$0(SimplePollingTask.java:67)
at org.cyclos.impl.utils.tasks.SimplePollingTask$$Lambda$184/1027028462.doInTransaction(Unknown Source)
at org.cyclos.impl.utils.transaction.TransactionHandlerImpl.runEnsuringInvocationContext(TransactionHandlerImpl.java:183)
at org.cyclos.impl.utils.transaction.TransactionHandlerImpl.doRun(TransactionHandlerImpl.java:109)
at org.cyclos.impl.utils.transaction.TransactionHandlerImpl.run(TransactionHandlerImpl.java:159)
at org.cyclos.impl.utils.transaction.TransactionHandlerImpl.run(TransactionHandlerImpl.java:80)
at sun.reflect.GeneratedMethodAccessor68.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:497)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:343)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:206)
at com.sun.proxy.$Proxy39.run(Unknown Source)
at org.cyclos.impl.InvokerHandlerImpl.performInTransaction(InvokerHandlerImpl.java:238)
at org.cyclos.impl.InvokerHandlerImpl.doRunAsInTransaction(InvokerHandlerImpl.java:187)
at org.cyclos.impl.InvokerHandlerImpl.runAsInTransaction(InvokerHandlerImpl.java:168)
at org.cyclos.impl.utils.tasks.SimplePollingTask.doRun(SimplePollingTask.java:66)
at org.cyclos.impl.utils.tasks.AbstractPollingTask.run(AbstractPollingTask.java:77)
at org.cyclos.impl.utils.cluster.AbstractClusterHandlerImpl.runPollingTask(AbstractClusterHandlerImpl.java:153)
at sun.reflect.GeneratedMethodAccessor70.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:497)
at org.cyclos.bootstrap.BeanHandlerImpl$CustomBeanInvocationHandler.invoke(BeanHandlerImpl.java:84)
at com.sun.proxy.$Proxy37.runPollingTask(Unknown Source)
at sun.reflect.GeneratedMethodAccessor70.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:497)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:343)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:206)
at com.sun.proxy.$Proxy47.runPollingTask(Unknown Source)
at org.cyclos.impl.utils.tasks.PollingTaskHandlerImpl.lambda$1(PollingTaskHandlerImpl.java:184)
at org.cyclos.impl.utils.tasks.PollingTaskHandlerImpl$$Lambda$183/1552892892.run(Unknown Source)
at org.springframework.scheduling.support.DelegatingErrorHandlingRunnable.run(DelegatingErrorHandlingRunnable.java:54)
at org.springframework.scheduling.concurrent.ReschedulingRunnable.run(ReschedulingRunnable.java:93)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:180)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)
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barry
Posts: 92
Joined: Fri Oct 26, 2012 9:42 am

Re: Application Error - Licensing update

Post by barry » Sat Jul 06, 2019 3:02 am

Hi Admin,
We are using Cyclos version: 4.12

Cheers,
Barry

alexandre
Posts: 837
Joined: Wed Sep 06, 2006 9:06 am

Re: Application Error - Licensing update

Post by alexandre » Tue Jul 23, 2019 10:05 am

Hi,

Something are blocking the communication between your instance and the license server.
Have a look if you have some firewall, or other app blocking this.
You need to be able to communicate with https://license.cyclos.org

Regards
Alexandre Caurrinhos
Cyclos development team.

barry
Posts: 92
Joined: Fri Oct 26, 2012 9:42 am

Re: Application Error - Licensing update

Post by barry » Thu Aug 01, 2019 9:39 am

Thanks, issue resolved!

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