Cyclos app bug with receiving payments option

Bug and problem reporting on Cyclos 4 version

Moderators: hugo, alexandre, rmvanarkel

Post Reply
jar
Posts: 97
Joined: Mon Apr 20, 2015 8:55 am

Cyclos app bug with receiving payments option

Post by jar » Tue Nov 27, 2018 1:04 pm

Hi,

If I select a custom user identifier field, like we show in the attached image (identificador público de conta), cyclos app cannot receive payments, because it says that there are no identifier methods to receive payments defined. Please, contact the administration. (I am translation the Portuguese sentence to English, so it may be diferrent in cyclos English language).
Best regards,

JAR
Attachments
Screenshot_2018-11-27-16-08-42.png
Screenshot_2018-11-27-16-08-42.png (59.25 KiB) Viewed 652 times
configuração canal app mobile receber pagamentos.jpg
configuração canal app mobile receber pagamentos.jpg (46.01 KiB) Viewed 657 times
Thanks for your kind attention.
Best regards,

JAR

alexandre
Posts: 837
Joined: Wed Sep 06, 2006 9:06 am

Re: Cyclos app bug with receiving payments option

Post by alexandre » Tue Nov 27, 2018 1:39 pm

Hi,

Send a screenshot with all settings from the mobile channel.

regards
Alexandre Caurrinhos
Cyclos development team.

alexandre
Posts: 837
Joined: Wed Sep 06, 2006 9:06 am

Re: Cyclos app bug with receiving payments option

Post by alexandre » Tue Nov 27, 2018 2:25 pm

Hi,

I found the problem.
Seems to be a bug when the autocomplete field are not enabled.
It will be fixed on the next version.

Thanks for report.

regards
Alexandre Caurrinhos
Cyclos development team.

jar
Posts: 97
Joined: Mon Apr 20, 2015 8:55 am

Re: Cyclos app bug with receiving payments option

Post by jar » Tue Nov 27, 2018 2:26 pm

Here it is.
Attachments
Configuração app mobile.png
Configuração app mobile.png (139.71 KiB) Viewed 646 times
Thanks for your kind attention.
Best regards,

JAR

alexandre
Posts: 837
Joined: Wed Sep 06, 2006 9:06 am

Re: Cyclos app bug with receiving payments option

Post by alexandre » Tue Nov 27, 2018 2:32 pm

Hi,

If you enable the autocomplete should fix the problem.

regards
Alexandre Caurrinhos
Cyclos development team.

jar
Posts: 97
Joined: Mon Apr 20, 2015 8:55 am

Re: Cyclos app bug with receiving payments option

Post by jar » Tue Nov 27, 2018 2:40 pm

Yes, it solved the problem.
Thanks for your kind attention.
Best regards,

JAR

jar
Posts: 97
Joined: Mon Apr 20, 2015 8:55 am

Re: Cyclos app bug with receiving payments option

Post by jar » Wed Nov 28, 2018 9:36 am

There is another problem concerning this issue.
If I enable autocomplete, it solves this issue, but it creates the same problem in other places, like when doing payments.

So, I decided to configure it as it was initially configured and I will wait for the new version of the app. The problems that this issue creates is impossibility to receive payments and impossibility of seeing contacts profiles.
Thanks for your kind attention.
Best regards,

JAR

Post Reply