Configurations are needed to individual products

Bug and problem reporting on Cyclos 4 version

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jar
Posts: 97
Joined: Mon Apr 20, 2015 8:55 am

Configurations are needed to individual products

Post by jar » Wed Nov 07, 2018 12:05 pm

Hi,

We have created individual products to add to our customers the ability of receiving sms notifications. So, we have individual products for 5, 10, 50, 100 and 200 monthly sms. Each product has its costs concerning the amount of sms included. We add these costs as monthly tax of each individual product.
In Cyclos, configurations are only linked to groups.
Because, individual products have no configuration associated, all sms are sent in English, instead of using the language of the customer. I see this as an error of logic. We need the ability to add configurations to individual products.
Best regards,

JAR
Thanks for your kind attention.
Best regards,

JAR

admin
Site Admin
Posts: 1413
Joined: Mon Jan 24, 2005 10:31 am

Re: Configurations are needed to individual products

Post by admin » Wed Nov 07, 2018 4:51 pm

Hi,

Can you tell us what version of Cyclos you are running?

A configuration can only be bound to groups, not directly to products.
That said, we think it should work.
When a notification is sent it should send the message in the language that is bound to the group of the receiving user (via the configuration).
If the configuration has multiple languages it will use the language that the (receiving) user has in his languages preferences.
If this is not the case it could be a bug. But we need to know how you have the languages configured (single language per group, or multiple languages)
Can you also tell what notification has the wrong language?

Thanks,

jar
Posts: 97
Joined: Mon Apr 20, 2015 8:55 am

Re: Configurations are needed to individual products

Post by jar » Tue Nov 20, 2018 4:03 pm

Hi,

We are running Cyclos 4.11.1.
The sms was sent in English. However, the customer is in a group with a configuration that as Spanish as main language. That group also allows other languages like Chinese, English, French, German, Portuguese and Catalan.
The message was: Your new One time password needed for confirmation is iwwi <p>This value can only be used once.</p>

One thing that I saw is that, in Cyclos 4.11.1, the sms message has html tags!! :( Like in the example above. I think that it shouldn't have.

Thank you for your attention.
Thanks for your kind attention.
Best regards,

JAR

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