There are no possible payment types to receive this payment?

[rhornig]

In the recent days I have received reports from my users that for some users they cannot initiate the "Receive payment" function (i.e. use POS payment) for certain users. The error message is:

There are no possible payment types to receive this payment via POS.
Please, contact the administration.

The strange thing is that this was working flawless (at least on 25.04.2017 - I can see transactions at this date), but it is broken now. Additionally, this happens only for certain users, while for other users it is working just fine. I checked the users carefully, but I cannot see any differences between them from the UI. They both have the same products, groups, configuration.

Was there any change recently on community.cyclos.org that could cause this?

Rudolf

[Gopa_kumar]

Hi, i m also facing that same issue ,How you fix it?

[Joan]

Hi everybody,

You can try a reindex users to update last values:
Users management -> Bulk actions -> Re-index

Best regards.

[rhornig]

Indeed, it seems to fix the issue. I did not know that there were other payment related data that can be out-of-date in the system. I was assuming that re-indexing is just building up an index for the search functionality, but it seems it does a bit more in the backgroud

In the future, I will trigger this first if I see something strange before complaining Thanks a lot for the tip,
Rudolf

[Joan]

Hi Rudolf,

When Cyclos launches a new version or when there are problems that only affect some users it's advisable to perform a re-index.

Best wishes from Catalonia.

[rhornig]

Thanks, I will keep that in mind. It was not obvious that communities.cyclos.org was updated in the beginning of May (when the problem surfaced), however I saw that a new beta version was available. Is there a way (for a network administrator) to check what version of cyclos is running on communities.cyclos.org?

Anyway, thanks a lot and keep up the great work.
Rudolf

[Joan]

Dear Rudolf,
As you know, Cyclos 4 Communities versions are automatically updated.
As admin, It's nowhere indicated at network.
The current version is 4.7.2, see -> https://www.cyclos.org/faq/ (fifth question)
For know the last launched version and her features is good to subscribe to Cyclos newsletter -> https://www.cyclos.org/subscription/

Joan