There are no possible payment types to receive this payment?

Bug and problem reporting on Cyclos 4 version

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rhornig
Posts: 37
Joined: Thu Jul 31, 2014 9:20 am

There are no possible payment types to receive this payment?

Post by rhornig »

In the recent days I have received reports from my users that for some users they cannot initiate the "Receive payment" function (i.e. use POS payment) for certain users. The error message is:

There are no possible payment types to receive this payment via POS.
Please, contact the administration.

The strange thing is that this was working flawless (at least on 25.04.2017 - I can see transactions at this date), but it is broken now. Additionally, this happens only for certain users, while for other users it is working just fine. I checked the users carefully, but I cannot see any differences between them from the UI. They both have the same products, groups, configuration.

Was there any change recently on community.cyclos.org that could cause this?

Rudolf
Last edited by rhornig on Fri Jun 09, 2017 7:31 am, edited 1 time in total.
Gopa_kumar
Posts: 1
Joined: Fri May 19, 2017 10:58 am

Re: There are no possible payment types to receive this paym

Post by Gopa_kumar »

Hi, i m also facing that same issue ,How you fix it?
Joan
Posts: 197
Joined: Thu Jan 09, 2014 1:18 pm
Location: Barcelona
Contact:

Re: There are no possible payment types to receive this paym

Post by Joan »

Hi everybody,

You can try a reindex users to update last values:
Users management -> Bulk actions -> Re-index

Best regards.
rhornig
Posts: 37
Joined: Thu Jul 31, 2014 9:20 am

Re: There are no possible payment types to receive this paym

Post by rhornig »

Indeed, it seems to fix the issue. I did not know that there were other payment related data that can be out-of-date in the system. I was assuming that re-indexing is just building up an index for the search functionality, but it seems it does a bit more in the backgroud :)

In the future, I will trigger this first if I see something strange before complaining :) Thanks a lot for the tip,
Rudolf
Joan
Posts: 197
Joined: Thu Jan 09, 2014 1:18 pm
Location: Barcelona
Contact:

Re: There are no possible payment types to receive this paym

Post by Joan »

Hi Rudolf,

When Cyclos launches a new version or when there are problems that only affect some users it's advisable to perform a re-index.

Best wishes from Catalonia.
rhornig
Posts: 37
Joined: Thu Jul 31, 2014 9:20 am

Re: There are no possible payment types to receive this paym

Post by rhornig »

Thanks, I will keep that in mind. It was not obvious that communities.cyclos.org was updated in the beginning of May (when the problem surfaced), however I saw that a new beta version was available. Is there a way (for a network administrator) to check what version of cyclos is running on communities.cyclos.org?

Anyway, thanks a lot and keep up the great work.
Rudolf
Joan
Posts: 197
Joined: Thu Jan 09, 2014 1:18 pm
Location: Barcelona
Contact:

Re: There are no possible payment types to receive this paym

Post by Joan »

Dear Rudolf,
As you know, Cyclos 4 Communities versions are automatically updated.
As admin, It's nowhere indicated at network.
The current version is 4.7.2, see -> https://www.cyclos.org/faq/ (fifth question)
For know the last launched version and her features is good to subscribe to Cyclos newsletter -> https://www.cyclos.org/subscription/

Joan
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