Wrong validation key on password reset

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martin.rueegg
Posts: 80
Joined: Thu Aug 11, 2016 12:38 pm
Location: Bristol, UK
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Wrong validation key on password reset

Post by martin.rueegg » Thu Sep 15, 2016 8:05 am

Hi

We have occationally, but repeatedly the case, where the reset-link generated by the password reset functionality is rejected by the system.
Wrong validation key error message
Wrong validation key error message
Wrong validation key.JPG (47.65 KiB) Viewed 1099 times
One such key is e.g. https://host/cyclos/network/#access.pas ... JvyyR7G4fk

The link was generated on Mon, Sep 12, 2016 at 5:15 PM and tried to access at Mon, 12 Sep 2016 18:20:45 +0100, so within approx 1hr. Expiration should not be the case. Once I resend an activation link, it seems to work in most cases. We have no corresponding System alerts/User alerts/Error log entries.

How can we provide more information to trace the bug?

Thanks,
Martin.
Cyclos v4.8.2 w/ Social license
Technical Manager, Bristol Pound CIC, Bristol, UK, http://bristolpound.org

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