"Access not authorised from your location"

Bug and problem reporting on Cyclos 4 version

Moderators: hugo, alexandre, rmvanarkel

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routecisco
Posts: 42
Joined: Wed Nov 17, 2010 7:55 am

"Access not authorised from your location"

Post by routecisco »

I keep getting this error when trying to access cyclos via mobile apps "Access not authorised from your location".

admin
Site Admin
Posts: 1423
Joined: Mon Jan 24, 2005 10:31 am

Re: "Access not authorised from your location"

Post by admin »

Hi,
Which version of the mobile app your are using?
What is the URL you are connecting to

routecisco
Posts: 42
Joined: Wed Nov 17, 2010 7:55 am

Re: "Access not authorised from your location"

Post by routecisco »

mobile app IOS version 1.1.
www.tijarahnet.com

alexandre
Posts: 907
Joined: Wed Sep 06, 2006 9:06 am

Re: "Access not authorised from your location"

Post by alexandre »

Hi,

We cannot reproduce the problem.

Please check if the configuration has the web-services channel enabled and check if the channel are enabled at the user channel access preferences.

If the problem persists please inform us and send the login credentials to the email info@cyclos.org. This way we can try to reproduce the problem.

Regards
Alexandre Caurrinhos
Cyclos development team.

alexandre
Posts: 907
Joined: Wed Sep 06, 2006 9:06 am

Re: "Access not authorised from your location"

Post by alexandre »

Hi,

On the webservice channel details the access is not enabled for the users:
User access: Disabled by default (user can’t access the channel but can enable it)

This way each user need to go to his preferences and enable the channel to be able to login,

On the user that you was trying to login the channel was disabled, i set the channel to enabled, so you can try to login. Also i changed the webservice channel to be enabled by default at user access setting. This way the users doesn't need to config their channels to login on mobile.

Regards
Alexandre Caurrinhos
Cyclos development team.

routecisco
Posts: 42
Joined: Wed Nov 17, 2010 7:55 am

Re: "Access not authorised from your location"

Post by routecisco »

Thanks!!

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