[Cyclos 3.6] Can’t administer new member: blank page appears

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John68
Posts: 2
Joined: Fri May 09, 2014 9:40 am

[Cyclos 3.6] Can’t administer new member: blank page appears

Post by John68 » Mon May 12, 2014 10:57 am

We are using Cyclos 3.6 as a hosted service for a small community (< 200 members).

Recently a new member has signed but we (the administrators) aren’t able to administer this member. Whenever we follow the link to administer him (in order to change his group from inactive to active), a blank page appears. We don’t see the form fields.

How do we do this? For instance like this: We log in as administrators, go to Users and Groups (Benutzer und Gruppen) and choose the first command to administer all users. We leave all form fields empty and click Search. A list of all users appears. Normally, you just click a user and open the form. However, this particular user is “unopenable”, just a white blank page appears.

The URL looks like this: <Our Domain> do/admin/profile?memberId=198

Our hoster has restarted the system but this didn’t have any effect.

The new member can’t use the system because he is still inactive. He has tried to sign in a second time--also, this is not possible because his email address is locked.
Do you know what to do or what our hoster should do?

Thank you


Johann

John68
Posts: 2
Joined: Fri May 09, 2014 9:40 am

Re: [Cyclos 3.6] Can’t administer new member: blank page app

Post by John68 » Tue May 13, 2014 10:19 am

We've solved the problem, our hoster has helped us. Reason was: The new user has put a lot of Code-Stuff into the "About me" field with script tags and Cyclos obviously has not sanitized the value properly.

So we've desactivated this field for new users.

Thank you.

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