Custom iOS app based on 2.7 fails login

Any issue about Cyclos 4 mobile app

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stephendwolff
Posts: 22
Joined: Fri Sep 21, 2012 11:41 am

Custom iOS app based on 2.7 fails login

Post by stephendwolff »

Hi there,

We have just had a customised version of the app get through Apple review and it was released on the Apple App store.

We have an issue with logging in though, which occurs on a variety of devices and iOS versions. There doesn't appear to be any specific device or iOS version which causes the issue. The login button when clicked with a valid username and password causes a very brief refresh, but does not show any error message to the user.

Here is a list:

Failing
13.5.1 iPhone SE (version 1), login fails
13.5.1 iPad mini 4, login fails
12.4.6 iPhone 6, login fails
13.5.1 iPhone 7, login fails
13.5.1 iPhone 7, login fails
13.5.1 iPhone 8, login fails

Working
11.2 iPhone 6, login works
12.4.7 iPad mini 2, login works
13.3.1 iPhone XR, login works
13.5.1 iPhone XS, login works
13.5.1 iPad Pro, login works

Do you have any idea what we can do to troubleshoot this further?

Many thanks,

Stephen
Max Gate Digital Ltd
Consultancy - Projects - Services - Research
alexandre
Posts: 971
Joined: Wed Sep 06, 2006 9:06 am

Re: Custom iOS app based on 2.7 fails login

Post by alexandre »

Hi,

Please download the 2.7 package again. We made a fix on It.

Regards
Alexandre Caurrinhos
Cyclos development team.
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