Hi,
I've searched by an answer in the forum, but I didn't find anything similar to our problem.
We are using cyclos 4.9.2.
We can generate tickets.
When the payer wants to pay a ticket, after inserting the password and clicking Access, we receive an error message. Translating to english is something similar to: the asked data cannot be found. Ticket with key Ppgxbp96eJvaD081Sj7nLKJv96I1b2jp
Any idea of what might be wrong?
Error when trying to pay a ticket
Moderators: hugo, alexandre, rmvanarkel
Error when trying to pay a ticket
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- Ticket error.jpg (143.3 KiB) Viewed 1037 times
Thanks for your kind attention.
Best regards,
JAR
Best regards,
JAR
Re: Error when trying to pay a ticket
I have found the reason of this error.
It was connected to a misconfiguration of the product that was being paid by the ticket. In product applied to channels I hadn't selected access main web (versions 4.8.5 and below) or easy invoice or ticket in v. 4.9.0 or above.
It was connected to a misconfiguration of the product that was being paid by the ticket. In product applied to channels I hadn't selected access main web (versions 4.8.5 and below) or easy invoice or ticket in v. 4.9.0 or above.
Thanks for your kind attention.
Best regards,
JAR
Best regards,
JAR