Unable to send massive messages

Discussion space for community admins

Moderators: rmvanarkel, hugo, alexandre

Post Reply
Posts: 1
Joined: Sun Apr 04, 2021 9:54 pm

Unable to send massive messages

Post by ASabia »

Hi everyone and thanks for the forum.
We have put forward a currency here in Galicia called A Sabia (asabiagalega.wordpress.com) and we recentrly payed the 25€ fee.
We wanted to send a massive message (mailing) but even that the message history shows the message has benn sent without succesfully to our 130 members, there ara at the same time 130 new system alert notifications saying that the message couldn't be sent to each and every one of the emails of our users.
I tried to send just one message to two users and it didn't worked as well.
It would be important for us to solve this issue so we can use the app as a mailing list to inform user of changes and actions and so on.
Site Admin
Posts: 1424
Joined: Mon Jan 24, 2005 10:31 am

Re: Unable to send massive messages

Post by admin »


We saw you changed the SMTP settings and left the password field empty. Therefore it did not work.
When you use our SMTP server the maximum number of email recipients is 25.
We put this limit because there are many communities and our SMTP server has a limit.

If you need to send mailings to more users than you can define your own SMTP server.
For the moment I put it back to the default SMTP setting. This means it will work but up to 25 users.

best regards,
The administration
Post Reply