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Monthly fee has stopped working

Posted: Thu Aug 01, 2019 6:25 pm
by SeanKelly
Hi,

Our LETS communities.cyclos.org/buzz charges members a monthly fee, on 1st each month. As you can see from the screenshots below, the last charge was made in June. We have changed nothing and it looks as if it should work, it just doesn't.

Any assistance would be most welcome.

Sean.
fee3.png
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Fees2.png
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Fee1.png
Fee1.png (51.59 KiB) Viewed 158 times

Re: Monthly fee has stopped working

Posted: Wed Aug 07, 2019 11:03 am
by SeanKelly
Hello, this is still a problem. Today I set the monthly payment to start at 16.00 on 7 August, but it didn't happen.

Nobody on our system has changed anything, the payment looks OK is all set up as before. Attached screenshouts showing the payment I set up, which did not happen.

This seems to be completely out of our control, it looks as if our instance of Cyclos Communities is broken.

Assistance would be very much appreciated.

Thanks,

Sean.
screen3.png
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Screen2.png
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screen1.png
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Re: Monthly fee has stopped working

Posted: Fri Aug 09, 2019 11:20 am
by alexandre
Hi,

You set the fee to first charged period start at 01/08/2019 and charged at day 7, so the next execution will be on 07/09/2019.
If it don't run at this date let me know.

regards