Page 1 of 1

User unable to login/broken password code?

Posted: Sat Aug 25, 2018 4:19 pm
by SeanKelly
A member of our LETS who has admin and user accounts cannot login on either. The error is:

There was an unexpected error while processing your request:
Error parsing JSON: SyntaxError: Unexpected token < in JSON at position 3

Any help would be appreciated.

Thanks,

Sean.

PS when I logged in to my user and admin accounts to have a look, I was required to change my passwords. Why was this?

User unable to login/broken password code?

Posted: Sun Aug 26, 2018 5:29 pm
by SeanKelly
I have investigated further.

1. The parsing error is generated because the user's password included two % signs next to each other followed by a number, it was of the form

xyc%%1

This was a password that has worked for a long time.

2. I changed the users password to xyz%2018 from Admin, the change was accepted. However, I could not log the user in with that password, the error is "incorrect password".

3. I changed the users password to xyz2018 and logon is fine.

4. When I tried to logon to my community user and admin accounts yesterday I was required to change passwords after successfully logging in. That has never happened to me before and I have no idea why it happened.

5. Yesterday I logged on to this forum with no problem to report the user error above. Today I could not logon to post this update - the error was incorrect password. Fortunately the forgotten password link worked.

It looks very much as if some password code has been altered/updated and, in the process, broken.

Re: User unable to login/broken password code?

Posted: Mon Aug 27, 2018 2:30 pm
by alexandre
Hi,

Thanks for report,
I can reproduce the problem, it will be fixed asap.

Regards

Re: User unable to login/broken password code?

Posted: Mon Aug 27, 2018 3:28 pm
by SeanKelly
Thank you, I look forward to that.

Sean.

Re: User unable to login/broken password code?

Posted: Mon Aug 27, 2018 4:15 pm
by alexandre
Hi,

It should be fixed.

regards,

Re: User unable to login/broken password code?

Posted: Mon Aug 27, 2018 6:04 pm
by SeanKelly
Alexandre,

I can confirm that it is working again.

Thank you very much.

Sean.