URL redirect does not work (Request to the Cyclos admin)

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Joan
Posts: 197
Joined: Thu Jan 09, 2014 1:18 pm
Location: Barcelona
Contact:

URL redirect does not work (Request to the Cyclos admin)

Post by Joan » Mon Jun 12, 2017 7:22 am

Dear Cyclos admin,

A few days ago, we follow your instructions and did the donation for redirect with own domain for our communitie.
(see -> http://www.cyclos.org/forum/viewtopic.php?f=11&t=3145)
Now, http://www.ecotracte.org works OK, but ecotracte.org (without www) not work, only shows a white page.
Before, ecotracte.org it had always worked OK (even before making the donation).
We've consulted our domain provider and says that everything is correct.
Can solve it please?
Many thanks!

rmvanarkel
Posts: 240
Joined: Tue Oct 05, 2010 1:14 pm

Re: URL redirect does not work (Request to the Cyclos admin)

Post by rmvanarkel » Thu Jun 29, 2017 3:13 pm

Dear Joan,

Yes the provider did everything right for the www address. However nothing is set for http (naked domain). There are 2 things you can do:

1) Just forward all http (naked domain) to www (e.g. create a CNAME record leave the host url empty and in address fill in http://www.ecotracte.org).*
2) Or forward all http (naked domain) also to our server (e.g. create a CNAME record leave the host url empty and in address fill in communities.cyclos.org). *
* This might differ a bit between the host record panels of the providers. In some cases the host url needs to be left empty in other cases @ should be used.

I would recommend option 2). Please be aware it might take some time for the changes to take effect (dns propagation).

See also for example:
https://www.krautcomputing.com/blog/201 ... ww-to-www/
http://help.craftlaunch.com/kb/faq/how- ... ng-godaddy
https://webmasters.stackexchange.com/qu ... ked-domain

Joan
Posts: 197
Joined: Thu Jan 09, 2014 1:18 pm
Location: Barcelona
Contact:

Re: URL redirect does not work (Request to the Cyclos admin)

Post by Joan » Mon Jul 03, 2017 9:01 am

Dear Roder,
Ok! I have transferred your information to our domain provider.
Many thanks for your fast and full suport!

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