Email ad alert does not work

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Letszaanstreek
Posts: 10
Joined: Mon Jul 25, 2016 9:31 pm

Email ad alert does not work

Post by Letszaanstreek » Wed Jul 27, 2016 10:50 am

Hello,

Great to use to the cyclos 4 communities software, our LETS system is using it since December 2015 and it works well.

A few weeks ago, however we noticed some changes. The ad alert does not work anymore, and the way the ads are displayed has changed. It is now a list of items and we do no longer see the pictures, one needs to click on "show the list". The settings however look fine and do not match the current display.

Are these problems known and might this be a bug?
Looking forward to hear from you.

Regards,
Letszaanstreek

Purmerend
Posts: 9
Joined: Wed Jul 06, 2016 9:25 am
Location: Netherlands, Amsterdam area
Contact:

Re: Ad display changed + email ad alert does not work

Post by Purmerend » Sun Jul 31, 2016 7:54 am

Hi Letszaanstreek,

We experience exactly the same problems.

Concerning the default display of our ads (for both guests and users) a search on this forum resulted in this recent conversation, started by Joan: http://www.cyclos.org/forum/viewtopic.p ... 2955#p9610
Alexandre confirms/states: 'Now it shows the categories list first, to go to the ads you need to click on list ads.'
Has this been changed deliberately? If so, could it be reversed please? Our ad page looked so much more attractive showing the pictures, especially for guests (potential users). In addition, we think it facilitates navigation for our less skilled users.

The rest of the conversation is about another aspect, right? Including the note 'This will be fixed soon as possible for the communities instance and released on the next version.'

Thank you for posting, Letszaanstreek.

Thank you in advance for answering, other users (or Alexandre or colleague).

Regards,
LETSP'end

SeanKelly
Posts: 30
Joined: Fri Jul 17, 2015 8:20 am

Re: Email ad alert does not work

Post by SeanKelly » Mon Sep 26, 2016 12:53 pm

Letszaanstreek wrote:
The ad alert does not work anymore
Did this get fixed? We have the same problem and nothing in our config has changed.

Sean.

marcel
Posts: 53
Joined: Mon May 25, 2009 9:29 am
Location: The Netherlands
Contact:

Re: Email ad alert does not work

Post by marcel » Wed Sep 28, 2016 6:17 am

We also experience the same problem.
I hope someone of the development team can indicate when the alert will be repaired.
Thanks and best regards,

Marcel de Poel

alexandre
Posts: 847
Joined: Wed Sep 06, 2006 9:06 am

Re: Email ad alert does not work

Post by alexandre » Thu Sep 29, 2016 4:57 pm

Hi,

I tested the ad interest alert/notification and it works fine. What alert don't work for you?

Regarding the layout change on the ads list on the settings you can define to show the list or the categories images, it can be more attractive. You can see how it looks at demo.cyclos.org.

regards
Alexandre Caurrinhos
Cyclos development team.

marcel
Posts: 53
Joined: Mon May 25, 2009 9:29 am
Location: The Netherlands
Contact:

Re: Email ad alert does not work

Post by marcel » Fri Sep 30, 2016 2:57 am

Hi Alexandre,

The ad notification for ruilkringheeten doesn't work.
As far as i can see the configuration is fine, still no alerts.
I can send messages to a user, so the SMTP config must be OK.

Thanks for Your help and best regards,

Marcel de Poel

SeanKelly
Posts: 30
Joined: Fri Jul 17, 2015 8:20 am

Re: Email ad alert does not work

Post by SeanKelly » Fri Sep 30, 2016 4:21 am

We have the same for communities/cyclos.org/buzz the notifications are fine, we can send messages but ad notificatios do not go out, either via email or SMS.

Sean.

alexandre
Posts: 847
Joined: Wed Sep 06, 2006 9:06 am

Re: Email ad alert does not work

Post by alexandre » Fri Sep 30, 2016 9:52 am

Sorry I don't understand what is ruilkringheeten.
We have this types of alerts for ads, what alert are not working?
-New ad question
-Ad question answered
-New ad matching interest
-Advertisement expired
-Advertisement authorized
-Advertisement rejected
-Low quantity of article
-Order canceled
-New web shop order
-Pending order
-Order created
-Delivery information requested
-Order awaiting delivery information
-Order awaiting payment authorization
-Order accepted by seller
-Order accepted by buyer
-Sale realized
-Order rejected by seller
-Sale canceled
-Order rejected
-Order payment denied
-Order payment canceled
-Article out of stock

regards
Alexandre Caurrinhos
Cyclos development team.

marcel
Posts: 53
Joined: Mon May 25, 2009 9:29 am
Location: The Netherlands
Contact:

Re: Email ad alert does not work

Post by marcel » Fri Sep 30, 2016 10:58 am

Hi Alexandre,

Ruilkringheeten is a network :-) communities/cyclos.org/ruilkringheeten
If i enable an ad alert as end-user in Cyclos i only have the option Ad-alert.
The following options are enabled in the end-users product:
-New ad question
-Ad question answered
-New ad matching interest
-Advertisement expired
-Low quantity of article
-Order canceled
-New web shop order
-Pending order
-Order created
-Delivery information requested
-Order awaiting delivery information
-Order accepted by seller
-Order accepted by buyer
-Sale realized
-Order rejected by seller
-Sale canceled
-Order rejected
-Article out of stock

Beste regards,

Marcel de Poel

alexandre
Posts: 847
Joined: Wed Sep 06, 2006 9:06 am

Re: Email ad alert does not work

Post by alexandre » Fri Sep 30, 2016 11:10 am

HI,

Logged as user what you see at menu Personal -> settings -> notifications
Send a screenshot.
Alexandre Caurrinhos
Cyclos development team.

marcel
Posts: 53
Joined: Mon May 25, 2009 9:29 am
Location: The Netherlands
Contact:

Re: Email ad alert does not work

Post by marcel » Fri Sep 30, 2016 11:23 am

Hi Alexandre,

Attached the screenshot.

Thank You and best regards,

Marcel
Attachments
rkh.JPG
rkh.JPG (183.32 KiB) Viewed 3195 times

alexandre
Posts: 847
Joined: Wed Sep 06, 2006 9:06 am

Re: Email ad alert does not work

Post by alexandre » Fri Sep 30, 2016 11:26 am

You have 6 kind of ad notification enabled for the users, what kind does not work?
Alexandre Caurrinhos
Cyclos development team.

marcel
Posts: 53
Joined: Mon May 25, 2009 9:29 am
Location: The Netherlands
Contact:

Re: Email ad alert does not work

Post by marcel » Fri Sep 30, 2016 11:40 am

The users never receive an alert of any ad notification.
We also Ad notification alerts (screenshot).
Attachments
rkh2.JPG
rkh2.JPG (80.73 KiB) Viewed 3195 times

alexandre
Posts: 847
Joined: Wed Sep 06, 2006 9:06 am

Re: Email ad alert does not work

Post by alexandre » Fri Sep 30, 2016 1:33 pm

Hi,

We find a problem on the notification generation.
We will fix this as soon as possible at communities instance.

regards
Alexandre Caurrinhos
Cyclos development team.

marcel
Posts: 53
Joined: Mon May 25, 2009 9:29 am
Location: The Netherlands
Contact:

Re: Email ad alert does not work

Post by marcel » Fri Sep 30, 2016 1:54 pm

Hi Alexandre,

Thank You for Your support!
For Ruilkring Heeten the ad alert function is very important.

Best regards,

Marcel de Poel

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