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How to disable scheduled payments?

Posted: Fri Nov 06, 2015 10:24 am
by Joan
Hi,
We have activated several scheduled payments by installments for some members.
We want to turn them off and did not find how.
It seems to have been canceled but the payments are also made.

Best regards,
Joan

Re: How to disable scheduled payments?

Posted: Tue Dec 08, 2015 1:34 pm
by alexandre
Hi,

You should go to the account config page, select the transfer type you and to edit, and remove the option for scheduled payments.

Regards

Re: How to disable scheduled payments?

Posted: Sun Jan 31, 2016 5:31 pm
by Joan
Hi Alexandre,
We do not get it, the system continue making payments (5 Ecopunts /month).
Settings : Products (Group 2 Comerços i Professionals) -> Scheduled payments -> None
Could you do it?
Many thanks,

Joan

Re: How to disable scheduled payments?

Posted: Wed Feb 03, 2016 5:00 am
by paul71666
Hi Joan,

Unformunately I can help you but maybe you can help me because I do not succeed in installing scheduled payments like contribution, see my other post. Can/will you help me? I would really appreciate that

Kind regards,
Paul

Re: How to disable scheduled payments?

Posted: Sun Feb 07, 2016 4:03 pm
by Joan
What is your problem, Paul?

Re: How to disable scheduled payments?

Posted: Fri Mar 04, 2016 1:01 pm
by alexandre
Hi,
Scheduled payments are member or system payments made manually by an user or admin to a future date.
I think this is not your problem.

Maybe you are using an account fee or a transaction fee?

Can you confirm this?

Re: How to disable scheduled payments?

Posted: Fri Mar 04, 2016 5:22 pm
by Joan
Hi Alexandre,

Is the first thing you indicate.
I leave an image of the detail of the transaction (from user account)
Many thanks.
Detall transacció 2.png
Detall transacció 2.png (28.71 KiB) Viewed 4629 times

Re: How to disable scheduled payments?

Posted: Thu Apr 07, 2016 7:49 am
by Joan
No more help?

Re: How to disable scheduled payments?

Posted: Tue Apr 19, 2016 8:44 pm
by alexandre
You solved your problem?

Re: How to disable scheduled payments?

Posted: Wed Apr 20, 2016 2:54 pm
by Joan
Hi Alexandre,
The problem persists.
Recently just made an automatic payment.

Kind regards,

Re: How to disable scheduled payments?

Posted: Wed Apr 20, 2016 2:58 pm
by alexandre
I think your problem is that you had the scheduled payment enabled, made some schedules, and then remove the permissions for the schedules.
This way you cannot do a new schedule but the existent schedules will remain and will be processed.

To fix this you need to grant the permissions again, go to scheduled list and delete all schedules, after remove the permissions.

Regards

Re: How to disable scheduled payments?

Posted: Thu May 05, 2016 2:41 pm
by Joan
I think it's solved!
The problem was also in administrator permissions.
Now been able to cancel scheduled payments.
Thanks for all Alexandre!