Community account and Organization account

Discussion space for community admins

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Joan
Posts: 197
Joined: Thu Jan 09, 2014 1:18 pm
Location: Barcelona
Contact:

Re: Community account and Organization account

Post by Joan » Thu Mar 24, 2016 3:36 pm

Yes, the videos are approximate.
I can not help with the problem you say.
Good luck and see you again!

manuhernz
Posts: 23
Joined: Sun Mar 13, 2016 4:13 pm

Re: Community account and Organization account

Post by manuhernz » Fri Mar 25, 2016 12:25 pm

Joan, please.
If you can help with this I'll really appreciate it.
I already solved the problem myself. So, I just made the requested donation to upgrade communities, but after a day of granted permissions I don't see any changes as the admin. With this I mean I don't see any options in which to create networks, groups and brokers like in the videos. Also I already got my own domain to improve all of it. A question might be... Why I'm not getting what was offered in communities upgrade? I need to admin networks and groups for them to help controlling our new Digit-Currency.
Best regards

Joan
Posts: 197
Joined: Thu Jan 09, 2014 1:18 pm
Location: Barcelona
Contact:

Re: Community account and Organization account

Post by Joan » Fri Mar 25, 2016 5:45 pm

OK Manu, but I do'nt know why after donation do you have'nt more functions. Should answer an Cyclos admin. Try by this contact form : http://www.cyclos.org/contact/
You are using Cyclos 4 Communities or Cyclos 4 Pro?

manuhernz
Posts: 23
Joined: Sun Mar 13, 2016 4:13 pm

Re: Community account and Organization account

Post by manuhernz » Sat Mar 26, 2016 9:13 am

Thanks Joan,
I'm using Cyclos 4 Communities only, cos as I said I'm not using Cyclos 4 Pro due to Docker and Cyclos don't work together now. I'm having some help from Docker support but it worked just once, now it's the same sad story. They say Cyclos 4 Pro is the problem, but as you know, with a free license for 300 users I cannot have any support and Cyclos team charge $100 per hour to give support.
Now I'm struggling with the DNS server to link my new domain with communities.cyclos.org which is a more complicated story, cos its DNS server has errors.

Joan
Posts: 197
Joined: Thu Jan 09, 2014 1:18 pm
Location: Barcelona
Contact:

Re: Community account and Organization account

Post by Joan » Sat Mar 26, 2016 1:58 pm

Ok Manu, I hope solutions for yours problems.
For other questions, I'm at your disposal.
Until next time!

manuhernz
Posts: 23
Joined: Sun Mar 13, 2016 4:13 pm

Re: Community account and Organization account

Post by manuhernz » Tue Mar 29, 2016 7:37 am

I need a hand with this, please.
Now that I got everything in place, looks like Cyclos team has blocked my account.
First, I made the donation of €25 to upgrade my community account, but nothing changed and I've got the same features with no chance to generate Networks, Groups or Brokers.
Second, I got a domain name and hosting to redirect cyclos as it's suggested in this link: http://www.cyclos.org/communities/domain/
Finally, after redirecting it worked just for a few hours, then since yesterday the only thing I've got is an error message of: Bad Gate or "This site can’t be reached http://www.bancodigitallojano.com took too long to respond."
I just need to know if the Cyclos team is blocking my access to my account.
https://communities.cyclos.org/digit#login
If possible, tell me what's the matter with it, please. I'm sending this message in the Community forum and to the Cyclos team info@cyclos.org.
Best regards,
ManuHernz

Joan
Posts: 197
Joined: Thu Jan 09, 2014 1:18 pm
Location: Barcelona
Contact:

Re: Community account and Organization account

Post by Joan » Wed Mar 30, 2016 8:15 am

Manu, wait a little more. On Monday night we could not access our community.
Cyclos are making changes, we have noticed in our configuration.
I do not think you have the account blocked by Cyclos.
Otherwise you will have to wait response from Cyclos.

What is your email , Manu?

Saludos,
Joan

manuhernz
Posts: 23
Joined: Sun Mar 13, 2016 4:13 pm

Re: Community account and Organization account

Post by manuhernz » Wed Mar 30, 2016 4:33 pm

Hi Joan,
My email for cyclos is piojarami@gmail.com
I just got an answer from cyclos team, though they say they cannot help and I must always ask using this forum. I know that but sometimes I just need an answer to a Yes/No Question, which is not exactly tech support.
So, I got a question now cos I need to manage or create some groups to help managing the entire population about to come, but my upgraded community account does not have this option. I just can manage users. Where is this option, in the menu, to create at least groups? or Why isn't there this option in the menu, the way there is in the video tutorials? Those you sent me before and I've already checked.
Best regards

Joan
Posts: 197
Joined: Thu Jan 09, 2014 1:18 pm
Location: Barcelona
Contact:

Re: Community account and Organization account

Post by Joan » Sat Apr 02, 2016 2:43 pm

Login as admin and click System, you have to see on some place User configuration => Products/Groups/Password types/Profile fields
and Terms of agreement

manuhernz
Posts: 23
Joined: Sun Mar 13, 2016 4:13 pm

Re: Community account and Organization account

Post by manuhernz » Sat Apr 02, 2016 5:33 pm

Thank you Joan,
Now I see it's been added more options. Thanks so much.
Just a question. Can I have some help in here about the Cyclos mobile, since I've been trying to connect with Android phone but it doesn't allow my username and password I use for communities. What could be the problem.
Kind regards

Joan
Posts: 197
Joined: Thu Jan 09, 2014 1:18 pm
Location: Barcelona
Contact:

Re: Community account and Organization account

Post by Joan » Mon Apr 04, 2016 7:19 am

I'm glad!

For acces to your communitie via mobile :
First (as admin) you have to activate the mobile channel : System => Configuration details => Channels => Mobile App => Acces channel => User acces => Select : Enabled by default => Save

After :
1 - Download APP (Android) : https://play.google.com/store/apps/deta ... los.mobile
2 - Only for the first time, enter your URL (https://communities.cyclos.org/DigitDNA#home)
3- Login with your user name and password

Saludos!

manuhernz
Posts: 23
Joined: Sun Mar 13, 2016 4:13 pm

Re: Community account and Organization account

Post by manuhernz » Mon Apr 04, 2016 7:20 pm

Thanx 4 ur help!
Now I'm trying to figure out why the channel details are deactivated.
Looking on (?) help now, which describes as clearly as you Joan, but the option just shows this, which I'll be glad if you can explain or just request the cyclos team to activate it. This is how the deactivated options show:
Channel details
Name Mobile app
Internal name mobile
Description

or Am I doing something wrong? though I haven't been able to do anything yet. :roll:
Thanks for dealing with my issues, it's for the benefit of my people. Then a huge donation will come for Cyclos. :P
Saludos cordiales!

manuhernz
Posts: 23
Joined: Sun Mar 13, 2016 4:13 pm

Re: Community account and Organization account

Post by manuhernz » Wed Apr 06, 2016 7:15 pm

Joan
Any news about why the channel options are deactivated?
How can I get them activated? I mean how to ask the cyclos team to activate them the way they did with the options to create groups.
Thanx a ton.

Joan
Posts: 197
Joined: Thu Jan 09, 2014 1:18 pm
Location: Barcelona
Contact:

Re: Community account and Organization account

Post by Joan » Thu Apr 07, 2016 7:04 am

¡Hola Manu!
You'll have to expect some response from the team Cyclos.
I'm sorry. I only can help if you both have the same configuration.
If in a few days receive no response, publishes a new post and talk both again

Un abrazo.

manuhernz
Posts: 23
Joined: Sun Mar 13, 2016 4:13 pm

Re: Community account and Organization account

Post by manuhernz » Thu Apr 07, 2016 7:24 am

Thanks folk.
I just emailed them, but no reply yet.
This means you don't have a direct access to them neither you can grant access to channels config.
Warm regards

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