Access/messsage/report/contact problems

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SeanKelly
Posts: 30
Joined: Fri Jul 17, 2015 8:20 am

Access/messsage/report/contact problems

Post by SeanKelly » Wed Jul 29, 2015 9:22 am

Good morning,

My community name is buzz.

When I log in as admin Report & data, View contacts, View messages or Send messages all fail, with the following message:

Chrome:
There was an unexpected error while processing your request:
Error parsing JSON: SyntaxError: Unexpected token <

Firefox:
There was an unexpected error while processing your request:
Error parsng JSON: SyntaxError: JSON.parse: unexpected character at line 5 column 1 of the JSON data

Please help. I have imported all my users and the system is about to go live. Another admin user has found the same errors.

Sean.

christinastehr
Posts: 9
Joined: Thu Jan 29, 2015 9:33 pm

Re: Access/messsage/report/contact problems

Post by christinastehr » Wed Jul 29, 2015 12:25 pm

Hello,

i have the exact same issue for my community since today 29 july. I also cannot access my contacts and marketplace.
After seeing first a sign saying "internal error 500" it has now also changed to
There was an unexpected error while processing your request:
Error parsng JSON: SyntaxError: JSON.parse: unexpected character at line 5 column 1 of the JSON data


Is it an internal system issue and can we rely on it that it will be fixed without our assistance?

Greets,
Christina

SeanKelly
Posts: 30
Joined: Fri Jul 17, 2015 8:20 am

Re: Access/messsage/report/contact problems

Post by SeanKelly » Wed Jul 29, 2015 12:31 pm

christinastehr wrote:Hello,

i have the exact same issue for my community since today 29 july. I also cannot access my contacts and marketplace.
After seeing first a sign saying "internal error 500" it has now also changed to
There was an unexpected error while processing your request:
Error parsng JSON: SyntaxError: JSON.parse: unexpected character at line 5 column 1 of the JSON data


Is it an internal system issue and can we rely on it that it will be fixed without our assistance?

Greets,
Christina
Hi Christina,

I found this thread where a number of people report the same error so I posted it there as well:

http://www.cyclos.org/forum/viewtopic.php?f=9&t=2352

It has just been fixed so thank you to whoever fixed it.

alexandre
Posts: 837
Joined: Wed Sep 06, 2006 9:06 am

Re: Access/messsage/report/contact problems

Post by alexandre » Wed Jul 29, 2015 2:20 pm

Hi,

The problem was already fixed.

On any problem please inform us.

Regards
Alexandre Caurrinhos
Cyclos development team.

Letszaanstreek
Posts: 10
Joined: Mon Jul 25, 2016 9:31 pm

Not possible to do a payment - message: Error parsing JSON

Post by Letszaanstreek » Sun Jul 09, 2017 9:54 am

Dear Cyclos team,

We are from the LETS Zaanstreek community, and are experiencing problems with the payment option on the website.

After logging in, and going to the "Betaal gebruiker" button (Pay user), the following message pops up:

Er is een onverwachte fout opgetreden bij het verwerken van uw verzoek:
Error parsing JSON: SyntaxError: Unexpected token < in JSON at position 3


It is not possible to do payments now, might this be caused by a bug?
I hope a solution can be found quickly.

With best regards,
Ruilkring LetsZaanstreek

Letszaanstreek
Posts: 10
Joined: Mon Jul 25, 2016 9:31 pm

Not possible to do a payment - message: Error parsing JSON

Post by Letszaanstreek » Sun Jul 09, 2017 9:55 am

Dear Cyclos team,

We are from the LETS Zaanstreek community, and are experiencing problems with the payment option on the website.

After logging in, and going to the "Betaal gebruiker" button (Pay user), the following message pops up:

Er is een onverwachte fout opgetreden bij het verwerken van uw verzoek:
Error parsing JSON: SyntaxError: Unexpected token < in JSON at position 3


It is not possible to do payments now, might this be caused by a bug?
I hope a solution can be found quickly.

With best regards,
Ruilkring LetsZaanstreek

Letszaanstreek
Posts: 10
Joined: Mon Jul 25, 2016 9:31 pm

Not possible to do a payment - message: Error parsing JSON

Post by Letszaanstreek » Sun Jul 09, 2017 9:56 am

Dear Cyclos team,

We are from the LETS Zaanstreek community, and are experiencing problems with the payment option on the website.

After logging in, and going to the "Betaal gebruiker" button (Pay user), the following message pops up:

Er is een onverwachte fout opgetreden bij het verwerken van uw verzoek:
Error parsing JSON: SyntaxError: Unexpected token < in JSON at position 3


It is not possible to do payments now, might this be caused by a bug?
I hope a solution can be found quickly.

With best regards,
Ruilkring LetsZaanstreek

Letszaanstreek
Posts: 10
Joined: Mon Jul 25, 2016 9:31 pm

Not possible to do a payment - message: Error parsing JSON

Post by Letszaanstreek » Sun Jul 09, 2017 9:56 am

Dear Cyclos team,

We are from the LETS Zaanstreek community, and are experiencing problems with the payment option on the website.

After logging in, and going to the "Betaal gebruiker" button (Pay user), the following message pops up:

Er is een onverwachte fout opgetreden bij het verwerken van uw verzoek:
Error parsing JSON: SyntaxError: Unexpected token < in JSON at position 3


It is not possible to do payments now, might this be caused by a bug?
I hope a solution can be found quickly.

With best regards,
Ruilkring LetsZaanstreek

Letszaanstreek
Posts: 10
Joined: Mon Jul 25, 2016 9:31 pm

Re: Access/messsage/report/contact problems

Post by Letszaanstreek » Sun Jul 09, 2017 9:58 am

Dear Cyclos team,

We are from the LETS Zaanstreek community, and are experiencing problems with the payment option on the website.

After logging in, and going to the "Betaal gebruiker" button (Pay user), the following message pops up:

Er is een onverwachte fout opgetreden bij het verwerken van uw verzoek:
Error parsing JSON: SyntaxError: Unexpected token < in JSON at position 3


It is not possible to do payments now, might this be caused by a bug?
I hope a solution can be found quickly.

With best regards,
Ruilkring LetsZaanstreek

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