I can not login as administrator. Urgent.

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Joan
Posts: 197
Joined: Thu Jan 09, 2014 1:18 pm
Location: Barcelona
Contact:

I can not login as administrator. Urgent.

Post by Joan » Tue Jan 27, 2015 8:37 am

Hi,
Sorry to bother.
After making any changes in the parameters of the access channel, I can not get into the system as administrator (the message appears "user name or password are incorrect. Please try again"). Nor can enter users. Interestingly can access registered users by my computer.
The system neither provide the user name or password via email for those who have forgotten it (recover username or password in the login system page)
As we understand it is an urgent matter for us.
Our e-mail is : info@ecotracte.org
Many thanks,

Joan

https://communities.cyclos.org/ecotracte

rmvanarkel
Posts: 240
Joined: Tue Oct 05, 2010 1:14 pm

Re: I can not login as administrator. Urgent.

Post by rmvanarkel » Tue Jan 27, 2015 9:51 am

Please we need more information on what exactly you changed, so we can change it back. You created a new password type with exactly the same name as the normal password type, which is very confusing and a bad practice. I reseted the password for the user David because he was registered with the info@ecotracte.org, hopefully this allows him to login again and allows him to restore the original settings so that your users can login again. If not please respond asap. Good luck!

Joan
Posts: 197
Joined: Thu Jan 09, 2014 1:18 pm
Location: Barcelona
Contact:

Re: I can not login as administrator. Urgent.

Post by Joan » Tue Jan 27, 2015 8:18 pm

Hi R.M.,
We hope to contact our colleague David, to access the system and revert changes. Return to contact you.
Many thanks,

Joan

Joan
Posts: 197
Joined: Thu Jan 09, 2014 1:18 pm
Location: Barcelona
Contact:

Re: I can not login as administrator. Urgent.

Post by Joan » Thu Jan 29, 2015 8:33 am

Problem solved !
Thanks for sending a new password.
We could enter as admin and leave the settings as they were before.
Many thanks Roder. Best regards,

Joan

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