"Access not authorized from your location"

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Posts: 107
Joined: Fri Oct 26, 2012 9:42 am

"Access not authorized from your location"

Post by barry »


I can not enter my Cyclos community (http://www.mymobilecashbox.com) and the error message I get is;

"Access not authorized from your location".

I think it is because the IP assigned to me by my Internet Service Provider has changed and the new IP is not included in the IP whitelist in the main configuration.

I am the Network Admin and I have no idea how to go around this challenge?

I need assistance.


Site Admin
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Joined: Mon Jan 24, 2005 10:31 am

Re: "Access not authorized from your location"

Post by admin »


We had a look at your configuration. You put local IP addresses in the IP white list. Local IP addresses are never routed over internet. Therefore you were not able to access. We removed the IP addresses from the white list. To avoid this kind of problems it is good to create a second configuration as back up until you are sure that it is all working fine.

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Joined: Wed Feb 01, 2012 8:03 am

Re: "Access not authorized from your location"

Post by mike.rose »

I believe I have the same issue. Can you remove the IP from my white list. I can't login either.

Thank you

Posts: 862
Joined: Wed Sep 06, 2006 9:06 am

Re: "Access not authorized from your location"

Post by alexandre »

I removed the ip.

Alexandre Caurrinhos
Cyclos development team.

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