Search found 70 matches

by trustpay
Wed Sep 27, 2017 5:13 am
Forum: Bug - problem reporting
Topic: Customized mobile logo not working
Replies: 5
Views: 1407

Customized mobile logo not working

Hi,

I have a problem, pls help me!

I did update new mobile logo but nothing did change in app v2.1. And I try to change background image or color, it's still working. Please help me!

Thanks!!!
by trustpay
Tue Sep 19, 2017 6:19 am
Forum: Bug - problem reporting
Topic: Can't to change Decimal Places number
Replies: 2
Views: 926

Re: Can't to change Decimal Places number

It cannot be changed as you already did some transactions. Regards Thanks for help! And I have a problem, big problem for me, please help me!!! I need to create new currency with Decimal places is 8. But error "Decimal places must be less or equal to 6". I really really need that. Please help me! R...
by trustpay
Fri Sep 15, 2017 1:18 am
Forum: Functionality & Features
Topic: Assign Tokens API (tokenService.assign) does not work
Replies: 3
Views: 1284

Re: Assign Tokens API (tokenService.assign) does not work

Hi,

I've assigned permission for Admin and Member as attached picture already, but it's still error
Do I need to do anything more? or assign any permission more?

Thanks for your help
by trustpay
Fri Sep 15, 2017 1:04 am
Forum: Installation & Configuration issues
Topic: Copy Configuration without current data
Replies: 9
Views: 2575

Re: Copy Configuration without current data

hi

I run script again, and it show below error:
<my account>=# delete from users where id in (select id from del_users);
ERROR: update or delete on table "users" violates foreign key constraint "fk_voucher_types_payment_destination_user_id" on table "voucher_types"

Pls help us for this, thank you
by trustpay
Thu Sep 14, 2017 11:33 pm
Forum: Bug - problem reporting
Topic: Error when running API (just sometime meet, not often)
Replies: 1
Views: 733

Error when running API (just sometime meet, not often)

Dear,

When running API, I sometime meet error as attached
Pls check the reason

Many thanks
by trustpay
Wed Sep 13, 2017 12:14 am
Forum: Installation & Configuration issues
Topic: Copy Configuration without current data
Replies: 9
Views: 2575

Re: Copy Configuration without current data

Hi, I fixed the script, so you can download and run it again: https://drive.google.com/file/d/0B4kJMngWlPAaZE1nYW5zMXhTQ28/view?usp=sharing ... Dear alexandre, When running your scripts, it shows error as below: ERROR: update or delete on table "transactions" violates foreign key constraint "fk_fai...
by trustpay
Tue Sep 12, 2017 11:38 pm
Forum: Installation & Configuration issues
Topic: Copy Configuration without current data
Replies: 9
Views: 2575

Re: Copy Configuration without current data

Hi, I fixed the script, so you can download and run it again: https://drive.google.com/file/d/0B4kJMngWlPAaZE1nYW5zMXhTQ28/view?usp=sharing The only condition that will fail is that if you have transfer fees, transaction types or voucher types that are restricted to be used by some user you must re...
by trustpay
Tue Sep 12, 2017 5:24 am
Forum: Functionality & Features
Topic: Assign Tokens API (tokenService.assign) does not work
Replies: 3
Views: 1284

Assign Tokens API (tokenService.assign) does not work

Dear,

When we run Assign Token API (tokenService.assign), it always show error as attached picture
Please help me to solve this

Many thanks
by trustpay
Mon Sep 11, 2017 2:07 am
Forum: Installation & Configuration issues
Topic: Copy Configuration without current data
Replies: 9
Views: 2575

Re: Copy Configuration without current data

Please be informed that after running scripts with errors, result of DB is as below: - Can delete: transaction, user balance, all account balances - Cannot delete: User accounts, but it seems be deleted some part inside, cannot log in any more... Also cannot delete voucher, Authorization records, me...
by trustpay
Mon Sep 11, 2017 2:04 am
Forum: Installation & Configuration issues
Topic: Copy Configuration without current data
Replies: 9
Views: 2575

Re: Copy Configuration without current data

Dear, When running your scripts, it shows error as below: <My account>=# delete from vouchers; ERROR: update or delete on table "vouchers" violates foreign key constraint "fk_amount_reservations_voucher_id" on table "amount_reservations" DETAIL: Key (id)=(5) is still referenced from table "amount_re...
by trustpay
Fri Sep 08, 2017 10:37 pm
Forum: Installation & Configuration issues
Topic: Copy Configuration without current data
Replies: 9
Views: 2575

Copy Configuration without current data

I have a problem need your support. Now we want to move system from test DB to production DB. So, I want to copy all configurations without current data (like transactions, balance, users....), do you have any way to do that? If cannot, do you have any way to delete current data but still keep all c...
by trustpay
Mon Aug 28, 2017 12:47 am
Forum: Bug - problem reporting
Topic: System doesnot apply correctly to setting session
Replies: 1
Views: 995

System doesnot apply correctly to setting session

HI Cyclos Support team I set session timeout for Main Web and Web Service is 6000 minutes (let see in attached) But after logging in, it s about 30 minutes and automatically log out (like timeout expired) Please help me to check, what we should do more to apply 6000 minutes for session timeout? Than...
by trustpay
Thu Jul 06, 2017 4:17 am
Forum: Bug - problem reporting
Topic: Change content in cyclos-swagger.json file
Replies: 1
Views: 695

Change content in cyclos-swagger.json file

Hello!

How can I change content in cyclos-swagger.json file? :?:

https://mydomain.com/api/cyclos-swagger.json

Please help me!!!
by trustpay
Tue Jul 04, 2017 1:17 am
Forum: Bug - problem reporting
Topic: Can't to change Decimal Places number
Replies: 2
Views: 926

Can't to change Decimal Places number

Hi!

I want to change Decimal Places from 2 to 0.But I can't to change. This error report "The action couldn't be processed, as there were validation errors: The precision cannot be reduced because some transactions has been performed with this currency."

What can I do to change it?

Thanks everyone!
by trustpay
Sat May 21, 2016 2:43 am
Forum: Cyclos 4 mobile
Topic: Mobile Apps 1.4.2 cant download
Replies: 0
Views: 3578

Mobile Apps 1.4.2 cant download

Dear cyclos team,
Mobile Application1.4.2 cant download. Please check link
https://license.cyclos.org/downloads/cy ... -1.4.2.zip