Search found 108 matches

by barry
Tue Oct 15, 2019 7:29 am
Forum: Cyclos 4 mobile
Topic: OTP Error On Mobile App
Replies: 2
Views: 337

OTP Error On Mobile App

Dear Admin, We are using the 2.6.1 version of the Cyclos mobile app and have configured the OTP as the password for confirming transactions. Although this works fine, this error keeps coming up anytime a transaction is being made using the mobile app. See the image below. What could be the problem? ...
by barry
Wed Sep 18, 2019 12:43 pm
Forum: Suggestions
Topic: External Payment
Replies: 0
Views: 772

External Payment

Hi Admin, The Cyclos4 mobile app is insanely awesome but one missing feature is the inability to make external payments. If I wish to make an external payment, I need to find computer or a browser, enter the url and login before I can make a simple external payment. Not cool at all! Kindly make this...
by barry
Wed Sep 18, 2019 12:36 pm
Forum: Suggestions
Topic: Password Changed On Another Mobile Device Without Confirmation
Replies: 0
Views: 684

Password Changed On Another Mobile Device Without Confirmation

Hi Admin, I did a password change on another mobile device and unlike what happens on the online interface where you will be asked to confirm the change by entering the code sent to your mobile phone or email, there was nothing like that. I think that this can be a loophole for fraud. Kindly look in...
by barry
Thu Aug 01, 2019 9:39 am
Forum: Bug - problem reporting
Topic: Application Error - Licensing update
Replies: 3
Views: 476

Re: Application Error - Licensing update

Thanks, issue resolved!
by barry
Sat Jul 06, 2019 3:08 am
Forum: Bug - problem reporting
Topic: Application Error - UserService.publicRegister
Replies: 1
Views: 314

Application Error - UserService.publicRegister

Hello Admin, This another error we are getting frequently. Kindly find the details below; Cyclos version: 4.12 Java error details java.lang.NullPointerException at org.cyclos.impl.access.PasswordServiceImpl$PasswordObviousValidation.isValid(PasswordServiceImpl.java:169) at org.cyclos.impl.utils.vali...
by barry
Sat Jul 06, 2019 3:02 am
Forum: Bug - problem reporting
Topic: Application Error - Licensing update
Replies: 3
Views: 476

Re: Application Error - Licensing update

Hi Admin,
We are using Cyclos version: 4.12

Cheers,
Barry
by barry
Sat Jul 06, 2019 2:59 am
Forum: Bug - problem reporting
Topic: Application Error - Licensing update
Replies: 3
Views: 476

Application Error - Licensing update

Dear Admin, We are getting this error "Application Error - Licensing update" almost every five minutes. Kindly find the details below. Barry Java error details org.cyclos.model.system.licensing.LicenseServerOfflineException at org.cyclos.impl.system.LicenseHandlerImpl.onlineUpdate(LicenseHandlerImpl...
by barry
Mon Sep 24, 2018 12:36 pm
Forum: Cyclos 4 mobile
Topic: Mobile App 2.4.1 Crushes
Replies: 2
Views: 973

Mobile App 2.4.1 Crushes

Hello Admin, We tried upgrade our mobile app to 2.4.1 but it kept crushing. Find the log below for your assistance. Many thanks, Barry 09/23 18:25:49: Launching eclipse $ adb install-multiple -r -t /Users/florence/Downloads/cyclos4-mobile-2.1/android/eclipse/build/outputs/apk/eclipse-debug.apk /User...
by barry
Mon Aug 13, 2018 3:12 pm
Forum: Suggestions
Topic: Assigning Brokers At Group or Product Level
Replies: 0
Views: 796

Assigning Brokers At Group or Product Level

Hi Admin, I was assigning brokers today to a few users but i couldn't stop wondering how long it could take if the numbers were large. So I was thinking whether it will be possible to assign brokers at the group level or at the product level. This will make the whole process easier and seamless. The...
by barry
Fri Jul 20, 2018 11:14 am
Forum: Scripting & Webservices issues
Topic: How Do I Express The "Owner Parameter" As A Guest
Replies: 2
Views: 948

Re: How Do I Express The "Owner Parameter" As A Guest

Hello Admin, I have tried what you have suggested and it worked. That is not the issue. The issue is, if I decide to skip step 2 as you suggested so that I enter the user name "demo" and the password "1234" at the Owner Field, how should I go about it? Or If as a user, I decide not to enter "self" a...
by barry
Fri Jul 20, 2018 8:03 am
Forum: Scripting & Webservices issues
Topic: How Do I Express The "Owner Parameter" As A Guest
Replies: 2
Views: 948

How Do I Express The "Owner Parameter" As A Guest

Hello Admin, If I visit : https://titanps.mycashbox.org/play/api/ and select "Guest" as the authentication method to be used and I go to accounts and click on "GET /{owner}/accounts", what should I enter as the "Owner Parameter" since "self" will not work in this case. I am asking because I have fol...
by barry
Thu Jul 19, 2018 1:23 pm
Forum: Bug - problem reporting
Topic: Unable To Create New Operators
Replies: 3
Views: 923

Re: Unable To Create New Operators

Thanks
by barry
Sat Jul 14, 2018 12:48 am
Forum: Bug - problem reporting
Topic: Unable To Create New Operators
Replies: 3
Views: 923

Re: Unable To Create New Operators

Hello Admin, Below is the error log, kindly assist us. java.lang.IllegalStateException: java.lang.ClassCastException: org.cyclos.utils.DateTime cannot be cast to org.cyclos.model.utils.DateWrapper at org.cyclos.impl.utils.conversion.ConversionHandlerImpl.fill(ConversionHandlerImpl.java:612) at org.c...
by barry
Fri Jul 13, 2018 12:10 pm
Forum: Bug - problem reporting
Topic: Unable To Create New Operators
Replies: 3
Views: 923

Unable To Create New Operators

Hello Admin,

I am unable to create new operators. The feedback I get is:

"There was an unexpected error while processing your request: org.cyclos.model.CyclosException"

I am using version 4.10.3

Kindly assist.
Barry
by barry
Wed Jul 11, 2018 6:02 pm
Forum: Cyclos 4 mobile
Topic: Paying External User
Replies: 1
Views: 677

Paying External User

Hi Admin, I am loving the mobile app. The features are amazing and one of a kind. My only issue has to do with paying external users. It works well on the main web interface and on the SMS channel but not on the mobile app. The feedback is: "The user was not found or you don't have permission. Conta...