Search found 913 matches

by alexandre
Mon Jan 27, 2020 2:51 pm
Forum: Bug - problem reporting
Topic: Server crash
Replies: 4
Views: 1634

Re: Server crash

Hi,

It's something related to your environment, not a Cyclos problem.
The log says that cannot communicate with the database: Connections could not be acquired from the underlying database!

You should make sure the database server (postgresql) must be online and accepting connections.

regards
by alexandre
Mon Jan 27, 2020 2:17 pm
Forum: Bug - problem reporting
Topic: Server crash
Replies: 4
Views: 1634

Re: Server crash

Hi,

This logs says that the database could not be contacted when Cyclos tried to delete a session.
You you was restarting your enviroment or something like, seems that the database was stopped while Cyclos was still active.

Regards
by alexandre
Tue Jan 14, 2020 11:58 am
Forum: Bug - problem reporting
Topic: Continuous Password Change Request After Upgrade - 4.12.4
Replies: 4
Views: 1833

Re: Continuous Password Change Request After Upgrade - 4.12.4

Hi,

Seems that you have an invalid setting for the password expiration.
Run this at you database to fix the problem:

update password_types set expires_after_amount = 1, expires_after_field = 'YEARS' where expires_after_amount = 0;

regards
by alexandre
Thu Dec 26, 2019 11:12 am
Forum: Bug - problem reporting
Topic: Pay to user bugs on web navigator after typing account number
Replies: 8
Views: 2261

Re: Pay to user bugs on web navigator after typing account number

Hi, I can read the dump now. The problem is that you have disabled all identification methods on payments and leave only account number, but you set the account number as not visible for the users so it generates this error. To work you just need to set the account number visible on the user product...
by alexandre
Mon Dec 23, 2019 11:46 am
Forum: Bug - problem reporting
Topic: Pay to user bugs on web navigator after typing account number
Replies: 8
Views: 2261

Re: Pay to user bugs on web navigator after typing account number

Hi,
The db dump that you sent are corrupted, we cannot restore.
Follow the steps from the documentation to make a new backup and sent it again.
https://documentation.cyclos.org/4.12/c ... nance.html

regards
by alexandre
Wed Dec 18, 2019 1:37 pm
Forum: Bug - problem reporting
Topic: Pay to user bugs on web navigator after typing account number
Replies: 8
Views: 2261

Re: Pay to user bugs on web navigator after typing account number

Hi,

I cannot reproduce the problem.
Can you test it with the latest cyclos version (4.12.4).
If the problem still happen with the latest version, send a db dump to info@cyclos.org.

Regards
by alexandre
Wed Dec 04, 2019 11:31 am
Forum: Bug - problem reporting
Topic: Incorrect time display between noon and 1:00PM
Replies: 1
Views: 1231

Re: Incorrect time display between noon and 1:00PM

Hi,

Thanks for report, it will be fixed ASAP.

regards
by alexandre
Fri Nov 08, 2019 5:18 pm
Forum: Bug - problem reporting
Topic: Can't go back mobile app when click on link another website
Replies: 1
Views: 1326

Re: Can't go back mobile app when click on link another website

Hi,

What is your mobile app and cyclos version?
Using cyclos 4.12.3 and mobile 2.6.1 when I click in a link it opens the mobile phone browser with the link. Then you just need to switch back to cyclos using the phone button to list opened apps.

regards
by alexandre
Wed Nov 06, 2019 8:55 pm
Forum: Bug - problem reporting
Topic: Cyclos bug in account information summary
Replies: 4
Views: 1762

Re: Cyclos bug in account information summary

Ok,
I can reproduce the problem.
It will be fixed for cyclos 4.12.4 asap.

Thanks for report.

Regards
by alexandre
Wed Nov 06, 2019 5:46 pm
Forum: Bug - problem reporting
Topic: Cyclos bug in account information summary
Replies: 4
Views: 1762

Re: Cyclos bug in account information summary

Hi,

What is your cyclos version?

regards
by alexandre
Mon Oct 21, 2019 11:31 am
Forum: Cyclos 4 Communities
Topic: Where to disable 'public registration' option
Replies: 5
Views: 1693

Re: Where to disable 'public registration' option

Hi, At System -> User configuration -> Groups -> Select group: You can set the initial users status at the registration settings. You can set it to disabled, this way you will need to activate the user before he can login. Another thing is the email validation, that can be set on the default configu...
by alexandre
Fri Oct 18, 2019 1:53 pm
Forum: Cyclos 4 Communities
Topic: Where to disable 'public registration' option
Replies: 5
Views: 1693

Re: Where to disable 'public registration' option

Hi

You can disable it at the network default config -> section "Data visible to guests" property "Possible groups for public registration", just remove all groups at the setting.

regards
by alexandre
Tue Oct 15, 2019 9:51 am
Forum: Cyclos 4 mobile
Topic: OTP Error On Mobile App
Replies: 2
Views: 887

Re: OTP Error On Mobile App

Hi,

Grant the permissions on the user product to this password and it should be fixed.

regards
by alexandre
Thu Oct 10, 2019 8:59 am
Forum: Bug - problem reporting
Topic: Error on updating cyclos 4.12.1 to 4.12.3
Replies: 3
Views: 1717

Re: Error on updating cyclos 4.12.1 to 4.12.3

Hi, The problem with your database is that it has some tables / indexes that not belong to cyclos. Some of these indexes are case sensitive and due to it some migrations had failed. We made a version with a hotfix for you, also this will be in the official 4.12.4 release. Here the link to download: ...
by alexandre
Wed Oct 09, 2019 2:49 pm
Forum: Bug - problem reporting
Topic: Error on updating cyclos 4.12.1 to 4.12.3
Replies: 3
Views: 1717

Re: Error on updating cyclos 4.12.1 to 4.12.3

Hi, On the first start on the update, some database migrations must run. Check the tomcat catalina out to see if some of this migrations have failed. If you prefer you can send a database dump that was running on version 4.12.1 to info@cyclos.org so we can check if any migration fail. Regards Alexan...