Search found 104 matches

by jar
Tue Nov 12, 2019 12:50 pm
Forum: Suggestions
Topic: Encrypted custom profile fields and records fields
Replies: 2
Views: 20

Re: Encrypted custom profile fields and records fields

Thank you very much.
by jar
Tue Nov 12, 2019 6:48 am
Forum: Suggestions
Topic: Encrypted custom profile fields and records fields
Replies: 2
Views: 20

Encrypted custom profile fields and records fields

Hi,

It would very interesting to have the ability to create new profile fields as well as new records fields and chose that those fields should be encrypted.
by jar
Wed Nov 06, 2019 4:15 pm
Forum: Bug - problem reporting
Topic: Cyclos bug in account information summary
Replies: 4
Views: 23

Cyclos bug in account information summary

Hi, I think that there is a small bug in Cyclos. As you can see in the image below, we loaded the customer account with € 49,29 and then we made a chargeback. However, in the summary above the account information, Cyclos sums € 49,29 - € 49,29 as € 98,58, instead of € 0,00. erro cyclos soma total re...
by jar
Wed Oct 16, 2019 1:36 pm
Forum: Suggestions
Topic: Chargeback of fees
Replies: 0
Views: 43

Chargeback of fees

Hi,

It would be good to have the ability to charge back monthly fees. We can only charge back transactions.
Suppose that I charged 500 people with an automatic monthly fee. But then, I realize that 2 of that customers shouldn't have paid that fee. I cannot make a charge back.
by jar
Wed Oct 09, 2019 11:52 am
Forum: Bug - problem reporting
Topic: Error on updating cyclos 4.12.1 to 4.12.3
Replies: 3
Views: 161

Error on updating cyclos 4.12.1 to 4.12.3

Hi, We tried updated the cyclos version 4.12.1 to 4.12.3 several times in a local machine, but when we make the login as admin or user show a cyclos exception and doesn't show the home area. Another situation, when we go to Financies Menu show another cyclos exception and doesn't show the account la...
by jar
Fri Sep 13, 2019 6:56 pm
Forum: Bug - problem reporting
Topic: Error changing a user from one group to another
Replies: 6
Views: 181

Re: Error changing a user from one group to another

I found the cause of the problem.

This user created an operator. The operator has the same phone numbers (mobile and fixed) of the user. So, this is the reason of the concurrent data. I deleted the phones from operator and I could migrate the user.

Thanks for your time.
by jar
Fri Sep 13, 2019 6:27 pm
Forum: Bug - problem reporting
Topic: Error changing a user from one group to another
Replies: 6
Views: 181

Re: Error changing a user from one group to another

Now, I tried by REST API and the response is the following: Error: Response body { "exceptionType": "java.util.ConcurrentModificationException", "kind": "general" } Response headers connection: close content-type: application/json;charset=UTF-8 date: Fri, 13 Sep 2019 21:25:15 GMT transfer-encoding: ...
by jar
Fri Sep 13, 2019 5:59 pm
Forum: Bug - problem reporting
Topic: Error changing a user from one group to another
Replies: 6
Views: 181

Re: Error changing a user from one group to another

Main web channel.

Some days ago, I had a similar problem and the issue was connected to phone numbers. I deleted the mobile phone number and I could move an user from one group to another. I already tried that, but this time that is not the problem.

Cyclos version 4.12.1
by jar
Fri Sep 13, 2019 5:38 pm
Forum: Bug - problem reporting
Topic: Error changing a user from one group to another
Replies: 6
Views: 181

Error changing a user from one group to another

Hi, I am trying to change an user from one group to another and I cannot do it, because there is an error. Can you tell me what is the problem? The error is this: Method UserGroupService.changeGroup Details of JAVA error java.util.ConcurrentModificationException at java.util.HashMap$HashIterator.nex...
by jar
Thu Aug 22, 2019 12:03 pm
Forum: Bug - problem reporting
Topic: Operators can see username of customers even if username is not visible to users
Replies: 5
Views: 239

Re: Operators can see username of customers even if username is not visible to users

Hi Alexandre, We cannot send database, because of GDPR rules. We have this problem in productive instance of Cyclos. We cannot send personal data outside European Union. However, we analysed the issue and we discovered the cause. So, the problem is: 1. an operator can see profile fields of other use...
by jar
Tue Aug 20, 2019 2:38 pm
Forum: Bug - problem reporting
Topic: Can not import a cvs file to a user record through REST-API
Replies: 5
Views: 253

Re: Can not import a cvs file to a user record through REST-API

We knew that already, so we had already set in custom field to accept csv files in records.
We selected the option "other" and write "text/csv" in the text area.

The problem is that the REST API doesn't work as expected.
by jar
Tue Aug 20, 2019 11:57 am
Forum: Bug - problem reporting
Topic: Can not import a cvs file to a user record through REST-API
Replies: 5
Views: 253

Re: Can not import a cvs file to a user record through REST-API

Hi, We follow your instructions and we verified that through REST-API with a POST to /files/temp is not allowed to make uploads of csv files. Then we tried with another format for example txt and it works fine. Is this a bug? I remember that in the past, in main web access in couldn't do the upload ...