Search found 122 matches

by barry
Tue Jun 29, 2021 11:22 am
Forum: Installation & Configuration issues
Topic: Mobile Phone Field Display
Replies: 0
Views: 116

Mobile Phone Field Display

Hi Admin,

The mobile phone field is displayed at the right position on the mobile app, just below the email field.
However, on the web interface, it is displayed at the bottom below all the fields.

What could be the cause? The Cyclos version is 4.14.7.

Warm regards,
Barry
by barry
Tue Jun 29, 2021 11:11 am
Forum: Bug - problem reporting
Topic: Outbound SMS Configuration
Replies: 5
Views: 428

Re: Outbound SMS Configuration

Hi,
Thanks for the feedback.

We have been using Nexmo for a while now and it worked fine. We wanted to switch to a local SMS gateway and their method
was the POST method.

We, however, found one that uses the GET method and everything is working fine now.

Thanks so much.
by barry
Tue May 25, 2021 8:29 am
Forum: Cyclos 4 mobile
Topic: Firebase
Replies: 1
Views: 520

Firebase

Hello Admin,

Firebase has been configured as per the instructions contained in the Cyclos4 mobile app package.
However, all messages sent from Cyclos gets to the users as SMS and not from Firebase.

We are using Cyclos 4.14.7 and mobile app 2.10.

Kindly assist.

Regards,
Barry
by barry
Tue May 25, 2021 8:21 am
Forum: Cyclos 4 mobile
Topic: Mobile Number Verification At Registration
Replies: 2
Views: 1602

Re: Mobile Number Verification At Registration

Hello,

Many apologies for the late response but I guess the Cyclos Team has revolved this.

Regards
by barry
Tue May 25, 2021 7:30 am
Forum: Bug - problem reporting
Topic: Outbound SMS Configuration
Replies: 5
Views: 428

Re: Outbound SMS Configuration

Hello Amin,

Can you point us to a document on the POST Configuration for the Out Bound SMS?
It will be very much appreciated.

Regards,
Barry
by barry
Sat May 01, 2021 12:34 pm
Forum: Scripting & Webservices issues
Topic: USSD Integration challenges
Replies: 2
Views: 885

Re: USSD Integration challenges

Hello Andreu,

I trust you are well and keeping safe.

I am interested in knowing how you fixed the USSD integration challenge because I am facing same.
Besides the USSD integration, what other integration services do you offer in Cyclos?

I am standing by to hear from you soon.

Regards,
Barry
by barry
Wed Dec 23, 2020 5:01 am
Forum: Scripting & Webservices issues
Topic: Contact Form Error
Replies: 0
Views: 746

Contact Form Error

Hello Admin, I created a contact form per the instruction in the documentation, upon testing the contact form, I had the error below. What am I doing wrong? Regards, Barry Java error details org.cyclos.model.system.scripts.CustomScriptException: Error invoking the custom script CustomScript#22: Cont...
by barry
Sat Jul 04, 2020 6:05 am
Forum: Bug - problem reporting
Topic: Can't Change PIN
Replies: 0
Views: 1910

Can't Change PIN

Hi Admin,

We are using Cyclos version 4.13 and Mobile app 2.7 and we are having problems changing passwords.

I have attached screenshots for your assessment.

Many thanks,
Barry
by barry
Thu Jul 02, 2020 7:26 pm
Forum: Bug - problem reporting
Topic: Unknown Error - Mobile App
Replies: 6
Views: 2406

Re: Unknown Error - Mobile App

Thanks Admin.

Kindest regards,
Barry
by barry
Sat Jun 27, 2020 4:26 pm
Forum: Bug - problem reporting
Topic: Unknown Error - Mobile App
Replies: 6
Views: 2406

Re: Unknown Error - Mobile App

Hi Admin,

We are using Cyclos version 4.13.

Regards
by barry
Fri Jun 26, 2020 10:07 am
Forum: Suggestions
Topic: New UI - Two Step Authentication
Replies: 0
Views: 2530

New UI - Two Step Authentication

Hi Admin, Let me use this opportunity congratulate the Cyclos Team on the milestone achieved regarding the new UI. The look and feel is awesome! To my wishes: Two Factor Authentication: [/b] Most regulators require Two Factor Authentication and although this is planned by the Cyclos Team, it is my w...
by barry
Fri Jun 26, 2020 8:19 am
Forum: Bug - problem reporting
Topic: Unknown Error - Mobile App
Replies: 6
Views: 2406

Unknown Error - Mobile App

Hi Admin, We are having the error below in the mobile app 2.7 when we try to look at account or transaction history. We initially saw the error with our mobile app from the Google Play Store, so we downloaded the Cyclos mobile app 2.7 and tried it to be sure that the error was from us. Unfortunately...
by barry
Wed Jun 24, 2020 5:12 pm
Forum: Bug - problem reporting
Topic: Recurring SMS Notification
Replies: 1
Views: 1553

Re: Recurring SMS Notification

Hello Admin, both issues have been resolved.
by barry
Fri Jun 19, 2020 6:40 am
Forum: Bug - problem reporting
Topic: Recurring SMS Notification
Replies: 1
Views: 1553

Recurring SMS Notification

Hi Admin, Before I list my issues, let me congratulate the Team at Cyclos for the great stuff you are doing. The new UI is awesome and the new features in the 4.13 are very thoughtful. My Issues: We upgraded from 4.12.6 to 4.13 and we noted the issues stated below; 1. After the upgrade I performed a...
by barry
Sun May 10, 2020 6:39 am
Forum: Suggestions
Topic: Transferrable Voucher
Replies: 0
Views: 1915

Transferrable Voucher

Hi Admin, Cyclos Rocks! My goodness, the new version, 4.13 is loaded. Great job guys! Now that vouchers can be assigned to members (in version 4.12.7), I think in the next version it should be possible for members who purchase vouchers or are assigned vouchers to be able to transfer their voucher to...