Search found 115 matches

by barry
Sat Jul 04, 2020 6:05 am
Forum: Bug - problem reporting
Topic: Can't Change PIN
Replies: 0
Views: 22

Can't Change PIN

Hi Admin,

We are using Cyclos version 4.13 and Mobile app 2.7 and we are having problems changing passwords.

I have attached screenshots for your assessment.

Many thanks,
Barry
by barry
Thu Jul 02, 2020 7:26 pm
Forum: Bug - problem reporting
Topic: Unknown Error - Mobile App
Replies: 4
Views: 402

Re: Unknown Error - Mobile App

Thanks Admin.

Kindest regards,
Barry
by barry
Sat Jun 27, 2020 4:26 pm
Forum: Bug - problem reporting
Topic: Unknown Error - Mobile App
Replies: 4
Views: 402

Re: Unknown Error - Mobile App

Hi Admin,

We are using Cyclos version 4.13.

Regards
by barry
Fri Jun 26, 2020 10:07 am
Forum: Suggestions
Topic: New UI - Two Step Authentication
Replies: 0
Views: 543

New UI - Two Step Authentication

Hi Admin, Let me use this opportunity congratulate the Cyclos Team on the milestone achieved regarding the new UI. The look and feel is awesome! To my wishes: Two Factor Authentication: [/b] Most regulators require Two Factor Authentication and although this is planned by the Cyclos Team, it is my w...
by barry
Fri Jun 26, 2020 8:19 am
Forum: Bug - problem reporting
Topic: Unknown Error - Mobile App
Replies: 4
Views: 402

Unknown Error - Mobile App

Hi Admin, We are having the error below in the mobile app 2.7 when we try to look at account or transaction history. We initially saw the error with our mobile app from the Google Play Store, so we downloaded the Cyclos mobile app 2.7 and tried it to be sure that the error was from us. Unfortunately...
by barry
Wed Jun 24, 2020 5:12 pm
Forum: Bug - problem reporting
Topic: Recurring SMS Notification
Replies: 1
Views: 536

Re: Recurring SMS Notification

Hello Admin, both issues have been resolved.
by barry
Fri Jun 19, 2020 6:40 am
Forum: Bug - problem reporting
Topic: Recurring SMS Notification
Replies: 1
Views: 536

Recurring SMS Notification

Hi Admin, Before I list my issues, let me congratulate the Team at Cyclos for the great stuff you are doing. The new UI is awesome and the new features in the 4.13 are very thoughtful. My Issues: We upgraded from 4.12.6 to 4.13 and we noted the issues stated below; 1. After the upgrade I performed a...
by barry
Sun May 10, 2020 6:39 am
Forum: Suggestions
Topic: Transferrable Voucher
Replies: 0
Views: 692

Transferrable Voucher

Hi Admin, Cyclos Rocks! My goodness, the new version, 4.13 is loaded. Great job guys! Now that vouchers can be assigned to members (in version 4.12.7), I think in the next version it should be possible for members who purchase vouchers or are assigned vouchers to be able to transfer their voucher to...
by barry
Wed Jan 15, 2020 12:37 am
Forum: Bug - problem reporting
Topic: Continuous Password Change Request After Upgrade - 4.12.4
Replies: 4
Views: 1077

Re: Continuous Password Change Request After Upgrade - 4.12.4

Hi Admin,

The script worked!

Thank you so much!

Barry
by barry
Tue Jan 14, 2020 12:40 pm
Forum: Bug - problem reporting
Topic: Continuous Password Change Request After Upgrade - 4.12.4
Replies: 4
Views: 1077

Re: Continuous Password Change Request After Upgrade - 4.12.4

Hi Admin,

We have done that,see below:

'Database (not the real name)=# update password_types set expires_after_amount = 10, expires_after_field='YEARS' where id=1;
UPDATE 1'

Yet I am getting the same error.

Kindly assist us.

Barry
by barry
Tue Jan 14, 2020 12:30 pm
Forum: Bug - problem reporting
Topic: Continuous Password Change Request After Upgrade - 4.12.4
Replies: 4
Views: 1077

Re: Continuous Password Change Request After Upgrade - 4.12.4

Hi Admin,

I tried changing password on the mobile app and I got the error below.

The main channel, however, does not give no error message.

Thanks,
Barry
by barry
Tue Jan 14, 2020 11:36 am
Forum: Bug - problem reporting
Topic: Continuous Password Change Request After Upgrade - 4.12.4
Replies: 4
Views: 1077

Continuous Password Change Request After Upgrade - 4.12.4

Hi Admin,

We upgraded from Cyclos 4.12.3 to 4.12.4 and we can't login as Cyclos keeps requesting password change.
You change and the request comes again.

This is affecting all users on the platform.

Kindly assist us.

Barry
by barry
Mon Dec 02, 2019 10:18 am
Forum: Suggestions
Topic: Setting Transfer Limits On Accounts In Products
Replies: 0
Views: 1308

Setting Transfer Limits On Accounts In Products

Hello Admin, Limits on transfers are set when creating a transfer type. So limits can be set per transfer, per day, week, month and year. So we can set different limits for different transfer types in the same account. However, there is no way to set a limit on how much can be transferred from an ac...
by barry
Tue Nov 19, 2019 7:59 am
Forum: Scripting & Webservices issues
Topic: Can't Check Transfer Details On New UI
Replies: 0
Views: 932

Can't Check Transfer Details On New UI

Screenshot (33).png Hello Admin, We got the new UI installed and working fine until we tried looking at transfer details by clicking on the transfers. We got the error below; ERROR java.lang.IllegalArgumentException: Null transfer! at org.cyclos.impl.banking.TransferServiceImpl.getTransaction(Trans...