Search found 107 matches

by barry
Wed Jan 15, 2020 12:37 am
Forum: Bug - problem reporting
Topic: Continuous Password Change Request After Upgrade - 4.12.4
Replies: 4
Views: 97

Re: Continuous Password Change Request After Upgrade - 4.12.4

Hi Admin,

The script worked!

Thank you so much!

Barry
by barry
Tue Jan 14, 2020 12:40 pm
Forum: Bug - problem reporting
Topic: Continuous Password Change Request After Upgrade - 4.12.4
Replies: 4
Views: 97

Re: Continuous Password Change Request After Upgrade - 4.12.4

Hi Admin,

We have done that,see below:

'Database (not the real name)=# update password_types set expires_after_amount = 10, expires_after_field='YEARS' where id=1;
UPDATE 1'

Yet I am getting the same error.

Kindly assist us.

Barry
by barry
Tue Jan 14, 2020 12:30 pm
Forum: Bug - problem reporting
Topic: Continuous Password Change Request After Upgrade - 4.12.4
Replies: 4
Views: 97

Re: Continuous Password Change Request After Upgrade - 4.12.4

Hi Admin,

I tried changing password on the mobile app and I got the error below.

The main channel, however, does not give no error message.

Thanks,
Barry
by barry
Tue Jan 14, 2020 11:36 am
Forum: Bug - problem reporting
Topic: Continuous Password Change Request After Upgrade - 4.12.4
Replies: 4
Views: 97

Continuous Password Change Request After Upgrade - 4.12.4

Hi Admin,

We upgraded from Cyclos 4.12.3 to 4.12.4 and we can't login as Cyclos keeps requesting password change.
You change and the request comes again.

This is affecting all users on the platform.

Kindly assist us.

Barry
by barry
Mon Dec 02, 2019 10:18 am
Forum: Suggestions
Topic: Setting Transfer Limits On Accounts In Products
Replies: 0
Views: 339

Setting Transfer Limits On Accounts In Products

Hello Admin, Limits on transfers are set when creating a transfer type. So limits can be set per transfer, per day, week, month and year. So we can set different limits for different transfer types in the same account. However, there is no way to set a limit on how much can be transferred from an ac...
by barry
Tue Nov 19, 2019 7:59 am
Forum: Scripting & Webservices issues
Topic: Can't Check Transfer Details On New UI
Replies: 0
Views: 321

Can't Check Transfer Details On New UI

Screenshot (33).png Hello Admin, We got the new UI installed and working fine until we tried looking at transfer details by clicking on the transfers. We got the error below; ERROR java.lang.IllegalArgumentException: Null transfer! at org.cyclos.impl.banking.TransferServiceImpl.getTransaction(Trans...
by barry
Sun Nov 17, 2019 11:23 am
Forum: Installation & Configuration issues
Topic: External Payment Error: There was an error while accessing the database
Replies: 1
Views: 145

External Payment Error: There was an error while accessing the database

Hi Admin,

Using Cyclos 4.12.2 and anytime I initiate an external payment, I get the error message below;

"There was an error while accessing the database".

What could be causing this error?

Thanks,
Barry
by barry
Sun Nov 17, 2019 11:17 am
Forum: Installation & Configuration issues
Topic: Cyclos programmers
Replies: 2
Views: 540

Re: Cyclos programmers

Felix is an awesome guy. He helped us integrate with a local mobile money aggregator. He always ensured that he delivered according to our specifications.

I will work with him again and I recommend you talk to him if you need help!

Barry
by barry
Tue Nov 12, 2019 1:30 am
Forum: Cyclos 4 mobile
Topic: Launcher Icon Label On Mobile Phone Is Still Cyclos4
Replies: 0
Views: 305

Launcher Icon Label On Mobile Phone Is Still Cyclos4

Hi Admin, I have uploaded the mobile app version 2.6.1 to the Google Play Store (3 times) and anytime I install the app on mobile phone, the label shown on the launcher Icon (shortcut icon) on the phone still says Cyclos4. What am I not doing right? Below is a portions of my AndroidManifest.xml and ...
by barry
Thu Nov 07, 2019 1:04 pm
Forum: Suggestions
Topic: OTP Enabled At Registration
Replies: 0
Views: 306

OTP Enabled At Registration

Hi Admin, It will be a good security measure to enable OTP at registration to ensure that the user registering on Cyclos4 actually owns the mobile number. During registration, an OTP is sent by SMS to the mobile number and once the user confirms it, the registration can then be completed. As always,...
by barry
Mon Oct 28, 2019 10:53 am
Forum: Cyclos 4 mobile
Topic: Mobile Number Verification At Registration
Replies: 0
Views: 337

Mobile Number Verification At Registration

Hi Admin, Just as email verification can be configured in Cyclos so the user has to verify email before registration can be completed, can same be done with mobile numbers? That is, Cyclos can be configured such that a code is sent to the mobile number provided during the registration. And the user ...
by barry
Sun Oct 27, 2019 2:39 pm
Forum: Cyclos 4 mobile
Topic: Trusted Device and OTP Suggestions
Replies: 0
Views: 320

Trusted Device and OTP Suggestions

Hi Admin, You guys are doing amazing work with the Cyclos4 mobile app, however, I have two suggestions that I want to make. The first suggestion has to do with the Trusted Device feature. I believe the idea is to add another layer of security (two factor) to protect the user without compromising eas...
by barry
Sun Oct 20, 2019 6:16 am
Forum: Cyclos 4 mobile
Topic: OTP Error On Mobile App
Replies: 2
Views: 208

Re: OTP Error On Mobile App

Thanks
by barry
Tue Oct 15, 2019 7:29 am
Forum: Cyclos 4 mobile
Topic: OTP Error On Mobile App
Replies: 2
Views: 208

OTP Error On Mobile App

Dear Admin, We are using the 2.6.1 version of the Cyclos mobile app and have configured the OTP as the password for confirming transactions. Although this works fine, this error keeps coming up anytime a transaction is being made using the mobile app. See the image below. What could be the problem? ...