Search found 851 matches

by alexandre
Tue Jan 14, 2020 11:58 am
Forum: Bug - problem reporting
Topic: Continuous Password Change Request After Upgrade - 4.12.4
Replies: 4
Views: 12

Re: Continuous Password Change Request After Upgrade - 4.12.4

Hi,

Seems that you have an invalid setting for the password expiration.
Run this at you database to fix the problem:

update password_types set expires_after_amount = 1, expires_after_field = 'YEARS' where expires_after_amount = 0;

regards
by alexandre
Thu Dec 26, 2019 11:12 am
Forum: Bug - problem reporting
Topic: Pay to user bugs on web navigator after typing account number
Replies: 8
Views: 207

Re: Pay to user bugs on web navigator after typing account number

Hi, I can read the dump now. The problem is that you have disabled all identification methods on payments and leave only account number, but you set the account number as not visible for the users so it generates this error. To work you just need to set the account number visible on the user product...
by alexandre
Mon Dec 23, 2019 11:46 am
Forum: Bug - problem reporting
Topic: Pay to user bugs on web navigator after typing account number
Replies: 8
Views: 207

Re: Pay to user bugs on web navigator after typing account number

Hi,
The db dump that you sent are corrupted, we cannot restore.
Follow the steps from the documentation to make a new backup and sent it again.
https://documentation.cyclos.org/4.12/c ... nance.html

regards
by alexandre
Wed Dec 18, 2019 1:37 pm
Forum: Bug - problem reporting
Topic: Pay to user bugs on web navigator after typing account number
Replies: 8
Views: 207

Re: Pay to user bugs on web navigator after typing account number

Hi,

I cannot reproduce the problem.
Can you test it with the latest cyclos version (4.12.4).
If the problem still happen with the latest version, send a db dump to info@cyclos.org.

Regards
by alexandre
Wed Dec 04, 2019 11:31 am
Forum: Bug - problem reporting
Topic: Incorrect time display between noon and 1:00PM
Replies: 1
Views: 58

Re: Incorrect time display between noon and 1:00PM

Hi,

Thanks for report, it will be fixed ASAP.

regards
by alexandre
Fri Nov 08, 2019 5:18 pm
Forum: Bug - problem reporting
Topic: Can't go back mobile app when click on link another website
Replies: 1
Views: 75

Re: Can't go back mobile app when click on link another website

Hi,

What is your mobile app and cyclos version?
Using cyclos 4.12.3 and mobile 2.6.1 when I click in a link it opens the mobile phone browser with the link. Then you just need to switch back to cyclos using the phone button to list opened apps.

regards
by alexandre
Wed Nov 06, 2019 8:55 pm
Forum: Bug - problem reporting
Topic: Cyclos bug in account information summary
Replies: 4
Views: 140

Re: Cyclos bug in account information summary

Ok,
I can reproduce the problem.
It will be fixed for cyclos 4.12.4 asap.

Thanks for report.

Regards
by alexandre
Wed Nov 06, 2019 5:46 pm
Forum: Bug - problem reporting
Topic: Cyclos bug in account information summary
Replies: 4
Views: 140

Re: Cyclos bug in account information summary

Hi,

What is your cyclos version?

regards
by alexandre
Mon Oct 21, 2019 11:31 am
Forum: Cyclos 4 Communities
Topic: Where to disable 'public registration' option
Replies: 5
Views: 239

Re: Where to disable 'public registration' option

Hi, At System -> User configuration -> Groups -> Select group: You can set the initial users status at the registration settings. You can set it to disabled, this way you will need to activate the user before he can login. Another thing is the email validation, that can be set on the default configu...
by alexandre
Fri Oct 18, 2019 1:53 pm
Forum: Cyclos 4 Communities
Topic: Where to disable 'public registration' option
Replies: 5
Views: 239

Re: Where to disable 'public registration' option

Hi

You can disable it at the network default config -> section "Data visible to guests" property "Possible groups for public registration", just remove all groups at the setting.

regards
by alexandre
Tue Oct 15, 2019 9:51 am
Forum: Cyclos 4 mobile
Topic: OTP Error On Mobile App
Replies: 2
Views: 152

Re: OTP Error On Mobile App

Hi,

Grant the permissions on the user product to this password and it should be fixed.

regards
by alexandre
Thu Oct 10, 2019 8:59 am
Forum: Bug - problem reporting
Topic: Error on updating cyclos 4.12.1 to 4.12.3
Replies: 3
Views: 268

Re: Error on updating cyclos 4.12.1 to 4.12.3

Hi, The problem with your database is that it has some tables / indexes that not belong to cyclos. Some of these indexes are case sensitive and due to it some migrations had failed. We made a version with a hotfix for you, also this will be in the official 4.12.4 release. Here the link to download: ...
by alexandre
Wed Oct 09, 2019 2:49 pm
Forum: Bug - problem reporting
Topic: Error on updating cyclos 4.12.1 to 4.12.3
Replies: 3
Views: 268

Re: Error on updating cyclos 4.12.1 to 4.12.3

Hi, On the first start on the update, some database migrations must run. Check the tomcat catalina out to see if some of this migrations have failed. If you prefer you can send a database dump that was running on version 4.12.1 to info@cyclos.org so we can check if any migration fail. Regards Alexan...
by alexandre
Mon Oct 07, 2019 4:44 pm
Forum: Bug - problem reporting
Topic: Error changing a user from one group to another
Replies: 6
Views: 332

Re: Error changing a user from one group to another

Hi,

It will be fixed on Cyclos version 4.12.4.
Thanks for report.

regards
by alexandre
Fri Sep 13, 2019 6:13 pm
Forum: Bug - problem reporting
Topic: Error changing a user from one group to another
Replies: 6
Views: 332

Re: Error changing a user from one group to another

Hi,

Can you try wit the latest Cyclos version (4.12.2)?
If the problem persists then you can send a database dump to info@cyclos.org with the details so we can try to reproduce.

Regards